Who they are
Insight
As at Fri 9 Oct 2026Kelly Sharpe leads customer service use of B-Viz at Harrowden Foods. She is a champion and an active admin who shapes adoption, but she does not approve spend. A retailer search duplicates ticket is open, with no BG-Demo reply since 7 Oct 2026.
Role: Customer Service Manager in Leicester, CRM role user, with a platform account created on 5 Jan 2026 and admin rights. She backed the purchase at the 31 Oct 2025 demo and has since trained her team and set up regional access herself.
Influence: she says the money decision is Gemma Holt's and above. Her influence is on adoption and on the case for a second user group, about a dozen people waiting for access at the 12 May 2026 check-in.
Watch: the open duplicate search ticket has had no BG-Demo reply since 7 Oct 2026. She has also waited weeks for promised access, and the evidence does not show whether she replied to the event invitations.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Harrowden Foods | Customer Service Manager | user | kelly.sharpe@harrowden.example |
Activity
- 1 Oct 2026ticketSearch duplicates for retailer accounts
- 9 Sep 2026ticketSearch returning duplicate records
- 8 Jul 2026ticketHow do I set up role-based access for customer service?
- 11 Jun 2026eventBG-Demo Customer Day London
+116
- 4 Jun 2026email threadInvitation: BG-Demo Customer Day London, Thursday 11 June 2026
- 12 May 2026callHarrowden Foods / BG-Demo – Check In
- 27 Apr 2026ticketRequest for export functionality in the service view
- 19 Mar 2026eventBG-Demo webinar
+41
- 16 Mar 2026callHarrowden Foods / BG-Demo – Training
- 12 Mar 2026email threadTraining for the customer service team
- 10 Mar 2026email threadInvitation: BG-Demo webinar on Thursday 19 March 2026
- 3 Nov 2025email threadCustomer service access to the brain: questions after the demo
+1
- 31 Oct 2025callHarrowden Foods / BG-Demo – Demo
+1