Gemma Holt
Person
Harrowden Foods · champion
Gemma Holt is the working champion at Harrowden Foods and its only named admin. She drives adoption and takes spend to her director, so she shapes but does not sign. Questions are concentrated on her and one account manager.
Who they are
Insight
As at Fri 9 Oct 2026Gemma Holt is the working champion at Harrowden Foods and its only named admin. She drives adoption and takes spend to her director, so she shapes but does not sign. Questions are concentrated on her and one account manager.
Role: Commercial Insights Manager in Leicester, CRM role champion, with a platform account created on 5 Jan 2026 and admin rights. She leads on commercial insights and wants customer service on the same picture.
Influence: She cannot sign alone. Rajesh Mistry signs and has repeatedly asked for proof of use in writing. Her own requests, such as the customer service rollout, still depend on his approval.
Watch: She was the only admin through onboarding, and a large share of questions comes from her and one account manager. Data freshness tickets in July and September 2026 touched her team. Her director wants a one-page value case before the 5 Jan 2027 renewal.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Harrowden Foods | Commercial Insights Manager | champion | gemma.holt@harrowden.example |
Activity
- Upcoming
- 12 Oct 2026upcoming callHarrowden Foods / BG-Demo – Renewal
+1 - 12 Oct 2026upcoming callHarrowden Foods / BG-Demo – Renewal+1
- 19 Oct 2026upcoming callHarrowden Foods / BG-Demo – Negotiation
+1 - 6 Nov 2026upcoming callHarrowden Foods / BG-Demo – Check In
- Held
- 6 Oct 2026dealHarrowden Foods – Renewal
- 28 Sep 2026email threadFollow-up: proposal for additional users
- 28 Sep 2026callHarrowden Foods / BG-Demo – Proposal
- 24 Sep 2026email threadProposal walkthrough
- 22 Sep 2026dealHarrowden Foods – Expansion
- 22 Sep 2026callHarrowden Foods / BG-Demo – QBR+1
- 16 Sep 2026email threadScheduling the QBR
- 8 Sep 2026ticketHow to create a dashboard by complaint category
- 8 Sep 2026ticketSalesforce connector stopped syncing
- 6 Aug 2026email threadCheck-in notes and next steps
- 5 Aug 2026callHarrowden Foods / BG-Demo – Check In
- 30 Jul 2026email threadNext check-in
- 21 Jul 2026ticketNightly refresh didn't run
- 13 Jul 2026callHarrowden Foods / BG-Demo – Check In
- 6 Jul 2026email threadGetting a check-in in the diary
- 29 Jun 2026email threadFollowing up on your support request
- 26 Jun 2026ticketUrgent: Dashboard queries returning stale data
- 15 Jun 2026email threadFollow-up: additional users and next steps+1
- 15 Jun 2026email threadQuote for the extra users
- 15 Jun 2026callHarrowden Foods / BG-Demo – Negotiation+1
- 11 Jun 2026callHarrowden Foods / BG-Demo – Proposal
- 9 Jun 2026email threadNext steps on the proposal for extra users
- 3 Jun 2026email threadQBR follow-up: usage, access and next steps+1
- 2 Jun 2026callHarrowden Foods / BG-Demo – QBR+1
- 1 Jun 2026dealHarrowden Foods – Expansion
- 26 May 2026email threadGetting the next QBR in the diary
- 21 May 2026eventBG-Demo webinar
+44 - 14 May 2026ticketHow do I set up dashboards for multiple teams?
- 14 May 2026email threadAdding more users to the brain
- 12 May 2026callHarrowden Foods / BG-Demo – Check In
- 11 May 2026email threadInvitation: BG-Demo webinar on Thursday 21 May 2026
- 7 May 2026email threadFinding a time for our check-in
- 6 May 2026email threadCheck-in notes and next steps
- 5 May 2026callHarrowden Foods / BG-Demo – Check In
- 28 Apr 2026email threadCheck-in: finding a time
- 7 Apr 2026ticketData quality: Duplicate customer contacts in Sainsbury account
- 7 Apr 2026callHarrowden Foods / BG-Demo – Check In
- 30 Mar 2026email threadQuick check-in catch-up?
- 27 Mar 2026ticketRetailer data: complaints not matching across systems
- 16 Mar 2026callHarrowden Foods / BG-Demo – Training
- 25 Feb 2026ticketRequest: Add customer service team to brain access
- 25 Feb 2026callHarrowden Foods / BG-Demo – Onboarding
- 18 Feb 2026email threadOnboarding session: finding a time next week
- 17 Feb 2026callHarrowden Foods / BG-Demo – Onboarding
- 11 Feb 2026email threadOnboarding: confirming this week's session
- 10 Feb 2026callHarrowden Foods / BG-Demo – Onboarding
- 4 Feb 2026email threadOnboarding: next session and data checks
- 3 Feb 2026callHarrowden Foods / BG-Demo – Onboarding
- 28 Jan 2026email threadOnboarding sessions: scheduling the next one
- 28 Jan 2026callHarrowden Foods / BG-Demo – Onboarding
- 21 Jan 2026callHarrowden Foods / BG-Demo – Onboarding
- 20 Jan 2026email threadOnboarding check-in and next steps
- 13 Jan 2026email threadAccount manager training slot
- 13 Jan 2026callHarrowden Foods / BG-Demo – Onboarding
- 7 Jan 2026email threadOnboarding session: getting the account managers started
- 5 Jan 2026callHarrowden Foods / BG-Demo – Kickoff
- 24 Dec 2025email threadKickoff call: getting a date in the diary
- 28 Nov 2025email threadHarrowden Foods and BG-Demo: Growth proposal, next steps+1
- 28 Nov 2025callHarrowden Foods / BG-Demo – Negotiation+1
- 13 Nov 2025email threadHarrowden Foods proposal: follow-up and next steps
- 13 Nov 2025callHarrowden Foods / BG-Demo – Proposal
- 10 Nov 2025email threadWalking through the proposal: finding a time
- 3 Nov 2025email threadCustomer service access to the brain: questions after the demo
+1 - 31 Oct 2025callHarrowden Foods / BG-Demo – Demo+1
- 27 Oct 2025email threadFollowing up on the demo
- 27 Oct 2025callHarrowden Foods / BG-Demo – Demo
- 23 Oct 2025email threadSetting up your demo of the brain
- 21 Oct 2025email threadArranging the demo on your own data
- 8 Oct 2025email threadFollowing up on our discovery call
- 8 Oct 2025callHarrowden Foods / BG-Demo – Discovery
- 2 Oct 2025email threadSetting up a discovery call
- 19 Sep 2025dealHarrowden Foods – New