Paul Rigby
Person
Calderbrook Housing Group · admin
Paul Rigby is the day-to-day admin and heaviest hands-on user at Calderbrook. He raised the repairs double-counting through to the exit. His platform user was deactivated on 1 Sep 2026 after non-renewal of Growth.
Who they are
Insight
As at Fri 9 Oct 2026Paul Rigby is the day-to-day admin and heaviest hands-on user at Calderbrook. He raised the repairs double-counting through to the exit. His platform user was deactivated on 1 Sep 2026 after non-renewal of Growth.
Role: Repairs Data Analyst in Leeds, CRM role admin, and for most of the term the only named admin. He tested every data claim against his own spreadsheet of duplicated jobs.
Influence: He shapes the technical verdict, not the spend. Renewal sat above him and Helen Marsden, and the customer moved to the digital team's in-house platform. He asked 341 of 3635 questions over the last 12 months, 9%, and 14% over the last 90 days.
Watch: His platform account was deactivated on 1 Sep 2026. He was on the 6 Aug 2026 exit check-in. The relationship matters for any later win-back, and the evidence does not show where he works next.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Calderbrook Housing Group | Repairs Data Analyst | admin | paul.rigby@calderbrook.example |
Activity
- 6 Aug 2026callCalderbrook Housing Group / BG-Demo – Check In
+1 - 1 Jun 2026ticketHow to export dashboard data?
- 22 May 2026ticketExporting derived data from the brain
- 12 May 2026ticketHow to export dashboard data?
- 30 Mar 2026ticketRepairs data showing incomplete in brain
- 23 Mar 2026ticketRepairs connector stopped loading data
- 16 Mar 2026ticketRepairs jobs appearing as duplicates after sync
- 9 Mar 2026ticketRepairs jobs appearing twice in morning dashboard
- 2 Mar 2026ticketRepairs status mismatches still occurring
- 24 Feb 2026ticketRepairs data mismatches between brain and source system
- 5 Feb 2026ticketRepairs jobs still double-counted after upgrade
- 30 Jan 2026ticketRepairs jobs doubled in brain since system upgrade
- 27 Jan 2026email threadCalderbrook QBR: notes and next steps
- 27 Jan 2026callCalderbrook Housing Group / BG-Demo – Escalation
+2 - 26 Jan 2026ticketRepairs data still duplicating
- 26 Jan 2026callCalderbrook Housing Group / BG-Demo – QBR
- 19 Jan 2026ticketRepairs jobs double-counted since housing system upgrade
- 12 Jan 2026ticketRepairs jobs showing twice
- 23 Oct 2025email threadFollowing up on the quarterly review
- 22 Oct 2025callCalderbrook Housing Group / BG-Demo – QBR
- 29 Jul 2025email threadFollowing up on our quarterly review
- 28 Jul 2025callCalderbrook Housing Group / BG-Demo – QBR
- 22 May 2025ticketScheduled start dates missing from repairs dashboard
- 29 Apr 2025email threadNotes and next steps from the QBR
+1 - 28 Apr 2025callCalderbrook Housing Group / BG-Demo – QBR+1
- 4 Apr 2025ticketHow do I filter out duplicate repairs records?
- 26 Nov 2024eventRevenue leaders roundtable
+40 - 21 Nov 2024eventBG-Demo webinar
+28 - 20 Nov 2024email threadRoundtable in London next week, would you like to join?
- 11 Nov 2024callCalderbrook Housing Group / BG-Demo – Training
- 9 Nov 2024email threadInvitation: BG-Demo webinar later this month
- 29 Oct 2024callCalderbrook Housing Group / BG-Demo – Training
- 23 Oct 2024callCalderbrook Housing Group / BG-Demo – Onboarding
- 18 Oct 2024email threadRepairs job mapping: sample extract and next steps
- 16 Oct 2024callCalderbrook Housing Group / BG-Demo – Onboarding
- 14 Oct 2024email threadOnboarding session for the repairs source
- 7 Oct 2024callCalderbrook Housing Group / BG-Demo – Onboarding
- 2 Oct 2024email threadRecap and next steps after today's call
- 1 Oct 2024callCalderbrook Housing Group / BG-Demo – Onboarding
- 25 Sep 2024callCalderbrook Housing Group / BG-Demo – Onboarding
- 23 Sep 2024email threadConnector access for onboarding
- 23 Sep 2024email threadBooking the mapping session for your repairs data
- 17 Sep 2024callCalderbrook Housing Group / BG-Demo – Onboarding
- 13 Sep 2024email threadOnboarding session with Paul: a time
- 11 Sep 2024email threadKickoff recap and what happens next+1
- 10 Sep 2024callCalderbrook Housing Group / BG-Demo – Kickoff+1
- 16 Jul 2024email threadNotes from the technical session and next steps
+1 - 12 Jul 2024callCalderbrook Housing Group / BG-Demo – Demo+1
- 10 Jul 2024email threadFollowing up on Wednesday's demo+1
- 8 Jul 2024callCalderbrook Housing Group / BG-Demo – Demo+1