Llano Crossing Software
What the paper says
Document roll-up
As at Fri 9 Oct 2026Starter tier executed on 11 Jun 2026: MSA, DPA and order form at £22k a year plus £6,000 implementation, 25 Jun 2026 to 24 Jun 2027. The order form auto-renews unless 90 days' notice is given, which the MSA does not mention. Two superseded drafts remain on file.
Executed: Three documents were signed on 11 Jun 2026: the Master Services Agreement, the Data Processing Agreement and the Starter order form. The order form sets £22k invoiced annually in advance plus £6,000 implementation, for 25 Jun 2026 to 24 Jun 2027.
Service levels: 99.5% monthly uptime, P1 first response in 4 business hours and a nightly refresh complete by 07:00 customer local time. The 5% service credit covers availability only.
Open items: Proposal v1, a draft dated 6 May 2026, and the draft MSA v2 of 26 May 2026 are superseded by the copies signed on 11 Jun 2026. The final proposal of 11 May 2026 matches the executed price and service levels.
Contradictions:
- Renewal: the executed order form auto-renews for successive 12-month terms without 90 days' written notice, while the executed MSA states no renewal mechanism and controls in a conflict.
- Renewal price: Proposal v1 prices renewals at the current year's Starter list price, while the executed order form states no renewal price.
- Timing and response: Proposal v1 promised go-live by mid-June and a 4-hour P1 response, while the order form starts 25 Jun 2026 with 4 business hours.
Commitments: Net 30 days payment terms apply, with the subscription billed annually in advance. The DPA binds BG-Demo to act on written instructions, seek prior authorisation for sub-processors and delete or return data on termination.
Liability: The DPA holds a Processor indemnity for fines, penalties and claims with no cap stated, and the executed MSA states no liability cap. Finance and leadership should confirm this exposure.
Gaps: All seven documents were read. The order form names no connectors and no go-live date, and customer signatories appear by role only.
Onboarding: The final onboarding plan of 28 Jun 2026 gives two connector timings, end of week two and within 15 business days. It sets no kick-off date, so delivery cannot be checked from the documents.
Executed terms
As at Fri 9 Oct 2026- BillingSubscription fee invoiced annually in advance; implementation fee (£6,000) invoiced upon engagement; Net 30 days from invoiceSource: doc_175_006
- End2027-06-24Source: doc_175_006
- Price£22,000 invoiced annually in advance£22,000 invoiced annually in advance · Source: doc_175_006
- Service levels["99.5% monthly uptime", "P1 first response 4 business hours", "Nightly refresh complete by 07:00 customer local time on business days", "5% of one month's subscription fee credit for any month below 99.5% availability"]Source: doc_175_006
- Start2026-06-25Source: doc_175_006
- Term months12Source: doc_175_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft Starter master services agreement draft · contract · 26 May 2026
- Signed Starter master services agreement executed · contract · 11 Jun 2026
- Signed data processing agreement executed · dpa · 11 Jun 2026
- Starter subscription order form executed · order form · 11 Jun 2026
- Onboarding (1)
- Four-week Starter onboarding plan issued · onboarding plan · 28 Jun 2026
- Proposals (2)
- Starter tier proposal, unsigned draft draft · proposal · 6 May 2026
- Starter tier implementation proposal issued · proposal · 11 May 2026
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Llano Crossing Software - Order Form (signed) | Llano Crossing Software - Master Services Agreement (signed) | The order form auto-renews for successive 12-month terms unless 90 days' notice is given; the MSA states no renewal mechanism and controls in a conflict. |
| Llano Crossing Software - Proposal v1 | Llano Crossing Software - Order Form (signed) | Draft proposal v1 prices renewals at the current year's Starter list price; the executed order form states no renewal price. |
| Llano Crossing Software - Proposal v1 | Llano Crossing Software - Order Form (signed) | Draft proposal v1 states go-live by mid-June and a 4-hour P1 response; the order form starts 25 Jun 2026 with a 4 business hour P1 response. |