Maison Vercourt

Only one document is held for Maison Vercourt: a Growth tier security questionnaire dated 5 Jun 2025, stored as final but unsigned. No executed order form is on file, so contracted price, term and service levels cannot be confirmed.

Executed: no document for Maison Vercourt has a stored status of executed. The contracted price, start and end dates, term, billing and service levels are therefore not shown.

Open items: the security questionnaire of 5 Jun 2025 is stored as final, but its read notes it carries no signature. It is a set of answers, not a contract.

The questionnaire answers for the Growth tier: availability of 99.5 per cent measured monthly, and a P1 first response within one business hour during UK business hours. It also gives a nightly refresh by 07:00 local time on business days.

Service credits: the questionnaire says Growth tier credits apply for availability breaches only. It does not state the credit percentage.

Contradictions: none can be named. Only one document is held, so there is no second document to compare it with.

Commitments: no live obligations can be drawn from executed paper. The questionnaire's service answers match the standard Growth terms, but they bind only once confirmed by an executed order form.

Gaps: the roll-up covers the one document held, which has been read. The record does not show any order form, price, term, renewal date, or who answered or signed for the customer.

Next step for the account lead: locate the executed Growth order form before any renewal conversation, as nothing on file confirms the contracted terms.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026