Maison Vercourt - Security Questionnaire
Documentfinal Maison Vercourt · security questionnaire · final · 5 Jun 2025
Completed security questionnaire for the Growth tier, filed under the customer's Security folder. It states availability of 99.5 per cent and a P1 first response within one business hour. It is a set of answers, not a signed contract.
What it says
What this says
As at Fri 9 Oct 2026Completed security questionnaire for the Growth tier, filed under the customer's Security folder. It states availability of 99.5 per cent and a P1 first response within one business hour. It is a set of answers, not a signed contract.
What it is: a one-sheet security questionnaire answering controls questions for the Growth tier, created and last modified on 5 Jun 2025. The stored status is final, but the text carries no signature, so it is not shown as executed.
Commits: "Availability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches." P1 is "within one business hour during UK business hours", and refresh is "nightly by 07:00 your local time on business days".
Unusual: nothing departs from the standard Growth terms. The answer on freshness credits matches the tier: "Growth tier service credits apply for availability breaches only."
Not settled: the credit percentage, any price, term or renewal date, and who signed or answered for the customer. The audit certification is named only generically, with the report available under NDA. The executed order form decides the contracted terms.
As found in this document
As at Fri 9 Oct 2026- AvailabilityAvailability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches.Source: the AI read of this record
- P1 support responseFirst response to critical issues within one business hour during UK business hours.Source: the AI read of this record
- Data refreshData refresh is completed nightly by 07:00 your local time on business days.Source: the AI read of this record
- Service creditsGrowth tier service credits apply for availability breaches only.Source: the AI read of this record
Body
Security Questionnaire: Maison Vercourt
Growth Tier, Security Controls
| Question | Answer |
|---|---|
| Is a current security audit maintained? | Yes. BG-Demo maintains a current audit certification. Detailed report available under NDA. |
| What user authentication is required? | Growth tier uses username and password with multi-factor authentication available. Single sign-on is available with the Enterprise tier. |
| Is encryption in transit provided? | Yes. All data in transit between your systems and the brain is encrypted using industry-standard protocols. |
| Is encryption at rest provided? | Yes. Data at rest in your Snowflake account is encrypted per Snowflake's defaults. |
| What is the availability SLA? | Availability commitment: 99.5 per cent. Measured monthly; service credits apply for breaches. |
| What is the P1 support response time? | First response to critical issues within one business hour during UK business hours. |
| How long are access logs retained? | Login and activity logs are retained within your Snowflake account and are accessible through your instance. |
| Where is data processed? | Data is processed wi |
Read the whole document (1,715 characters)
thin your own Snowflake account in a region of your choice. | | Is a data freshness SLA offered? | Data refresh is completed nightly by 07:00 your local time on business days. Growth tier service credits apply for availability breaches only. | | What happens in the event of a security incident? | All incidents are logged and tracked. The Processor provides incident details on request. | | Can you provide references? | References available on request subject to customer confidentiality agreements. |