Elena Novak

Elena Novak is the Amsterdam-based EU Customer Success Manager, hired 24 Nov 2025. She carries 19 accounts, led by Brenneck Pay, with several renewals ahead where adoption and value cases are the main questions.

Role: Elena is a Customer Success Manager, EU, in customer success, based in Amsterdam and reporting to Sofia Marchetti. She joined on 24 Nov 2025.

Book: The counts show 80 calls attended, 69 recorded calls, 66 email threads and 19 documents authored. Brenneck Pay carries the most activity, followed by Wexmoor Property Group and Veldmaat Payments.

Evidence: Recent reads show several accounts with narrow use against licences held, including Wexmoor, Brenneck Pay and Kaltenbrunn Medizintechnik. Veldmaat has open refresh, credit and invoice points, and Marlstone Legal has no measured ROI.

Now: Elena is running QBRs and renewal notices across the book. The Veldmaat QBR on 23 Oct 2026 and the Brinkerhof Distributie renewal call on 12 Oct 2026 were booked as at 9 Oct 2026, so no outcome is recorded.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026