How they work
Insight
As at Fri 9 Oct 2026Daniel Okafor is a London Customer Success Manager who carries a large book, led by Fenmoor Specialty Underwriting and Delancey Haig. His recent work is renewals, adoption and value cases, with several renewals open now.
Role: Daniel is a Customer Success Manager in London, reporting to Sofia Marchetti. He has been in post since 6 Mar 2023.
Book: He has attended 364 calls, 354 of them recorded, and has 413 email threads and 82 documents authored. No tickets are assigned to him. His busiest accounts are Fenmoor Specialty Underwriting, Delancey Haig and Calderbrook Housing Group.
Evidence: Recent calls centre on renewals and adoption. Brimscombe Energy wants a measured value case before signing, and Dunholm Precision objects to a higher price while use falls.
Now: Daniel is running several renewals at once, including Brimscombe Energy with a target signature of 20 Nov 2026. Fenmoor's Callum Reid has asked for a named commercial contact, and Daniel has offered himself as the interim one.
On record
Updated 9 Oct 26Calls
Time off
| From | To | Type | Days | Status |
|---|---|---|---|---|
| 30 Nov 2026 | 1 Dec 2026 | holiday | 2 | booked |
| 14 Oct 2026 | 14 Oct 2026 | holiday | 1 | booked |
| 14 Aug 2026 | 25 Aug 2026 | holiday | 8 | taken |
| 8 Jun 2026 | 12 Jun 2026 | holiday | 5 | taken |
| 18 May 2026 | 18 May 2026 | holiday | 1 | taken |
| 23 Mar 2026 | 23 Mar 2026 | holiday | 1 | taken |
| 21 Jan 2026 | 22 Jan 2026 | holiday | 2 | taken |
| 15 Dec 2025 | 15 Dec 2025 | holiday | 1 | taken |
| 3 Dec 2025 | 5 Dec 2025 | holiday | 3 | taken |
| 16 Aug 2025 | 22 Aug 2025 | holiday | 5 | taken |
| 14 Jul 2025 | 14 Jul 2025 | holiday | 1 | taken |
| 30 Jun 2025 | 1 Jul 2025 | holiday | 2 | taken |
| 17 Jun 2025 | 18 Jun 2025 | holiday | 2 | taken |
| 4 Jun 2025 | 6 Jun 2025 | holiday | 3 | taken |
| 31 Mar 2025 | 2 Apr 2025 | holiday | 3 | taken |
| 24 Mar 2025 | 26 Mar 2025 | holiday | 3 | taken |
| 13 Dec 2024 | 17 Dec 2024 | holiday | 3 | taken |
| 4 Dec 2024 | 4 Dec 2024 | sick | 1 | taken |
| 10 Oct 2024 | 16 Oct 2024 | holiday | 5 | taken |
| 9 Sep 2024 | 11 Sep 2024 | sick | 3 | taken |
| 1 Aug 2024 | 9 Aug 2024 | holiday | 7 | taken |
| 28 May 2024 | 29 May 2024 | holiday | 2 | taken |
| 24 Apr 2024 | 24 Apr 2024 | holiday | 1 | taken |
| 6 Mar 2024 | 12 Mar 2024 | holiday | 5 | taken |
| 26 Feb 2024 | 26 Feb 2024 | holiday | 1 | taken |
| 15 Jan 2024 | 15 Jan 2024 | holiday | 1 | taken |
| 5 Dec 2023 | 7 Dec 2023 | holiday | 3 | taken |
| 9 Nov 2023 | 9 Nov 2023 | holiday | 1 | taken |
| 6 Aug 2023 | 17 Aug 2023 | holiday | 9 | taken |
| 29 Jun 2023 | 29 Jun 2023 | holiday | 1 | taken |
| 16 Jun 2023 | 21 Jun 2023 | holiday | 4 | taken |
| 30 May 2023 | 30 May 2023 | holiday | 1 | taken |