Discovery follow-up

Email thread

Matteo Ricci confirmed a Growth proposal at £56k with a decision date of 3 Dec 2025. CEO Anders Holm is not yet decided, wants the full proposal and Linnea's team to review the service levels.

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What was said

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As at Fri 9 Oct 2026

Matteo Ricci confirmed a Growth proposal at £56k with a decision date of 3 Dec 2025. CEO Anders Holm is not yet decided, wants the full proposal and Linnea's team to review the service levels.

Ask: Matteo asked what the team needs to feel confident and sought a call before the decision date.

Customer view: Anders thanked Matteo for being direct but is undecided. He wants the full proposal and a service level review by Linnea Berg's team, and promised a decision before the end of November.

Next: Service levels are the stated focus, so the Growth tier availability and response commitments need to be clear.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-11-05

Last message2025-11-10

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Messages

Matteo Ricci 5 Nov 2025 16:35
to Linnea Berg, Anders Holm
Dear Linnea, dear Anders, Thank you for the discovery session. Let me confirm the proposal for the Growth tier: the figure is £56,000. I'd rather tell you now that the timeline is tight than find out later. Our decision date is 3 Dec 2025, and I would like to agree a call before then. What would your team need to see to feel confident about the proposal? Best regards, Matteo
Anders Holm 10 Nov 2025 15:41
to Matteo Ricci
Matteo, Thank you for being direct. We are not yet decided. I want to see the full proposal before we decide, and I would like Linnea's team to look at the service levels. We will decide before the end of November. Anders Holm Chief Executive, Brännö Försäkring

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