Renewal call next steps

Email thread

Elena Novak told Alexandra Peck that fewer of her team use B-Viz each month and a high-priority ticket came in. Alexandra agreed to a call with Tom Ashdown, set for Thursday at 10:00 UK time. The call outcome is not in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Elena Novak told Alexandra Peck that fewer of her team use B-Viz each month and a high-priority ticket came in. Alexandra agreed to a call with Tom Ashdown, set for Thursday at 10:00 UK time. The call outcome is not in the thread.

Ask: Elena wanted to hear how things are going before discussing terms. She cited fewer monthly users than last quarter and one high-priority ticket.

Customer view: Alexandra wanted to understand the point before commenting and asked for Tom to join. She did not dispute or explain the usage fall.

Next: Elena confirmed Thursday at 10:00 UK time and asked Tom to bring the usage view. The thread does not show the call's outcome.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-09-08

Last message2026-09-11

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Messages

Elena Novak 8 Sep 2026 16:26
to Alexandra Peck
Dear Alexandra, I am getting in touch ahead of the renewal, as the contract ends on 23 Oct 2026. Compared with last quarter, fewer of your team are using B-Viz each month, and one high-priority ticket has come in recently. I would like to understand how things are going from your side before we discuss terms. Could we find a time for a call? Please let me know which slots suit you. Kind regards, Elena
Alexandra Peck 11 Sep 2026 14:25
to Elena Novak
Elena, Thanks for flagging this. I'd like to understand it better before I comment, so yes, let's talk. Tom should be on the call too. Thursday works for me. Alexandra
Elena Novak 11 Sep 2026 15:05
to Alexandra Peck
Dear Alexandra, Thank you. I will make sure that Tom is invited. To confirm, we will speak on Thursday at 10:00 UK time. I will send the agenda in advance, and I would ask Tom to bring the usage view. Kind regards, Elena

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help