Next onboarding session: timing

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Logistical thread: Laura Penhaligon books the next onboarding session for a Wednesday at 10:00. Niamh Fahy wants to invite the complaints team first, then distributor people, and will send a rough, possibly incomplete, user list.

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As at Fri 9 Oct 2026

Logistical thread: Laura Penhaligon books the next onboarding session for a Wednesday at 10:00. Niamh Fahy wants to invite the complaints team first, then distributor people, and will send a rough, possibly incomplete, user list.

Ask: Laura wanted to review the pages tried so far and decide which of the 40 licensed users to invite first.

Customer view: Niamh prefers a phased rollout, complaints team first and distributors after they have seen it. She warns her list may not be complete.

Next: Niamh sends the rough list the next day and Laura sends the invite.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-02-11

Last message2026-02-11

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Laura Penhaligon 11 Feb 2026 15:04
to Niamh Fahy
Hi Niamh, Following our call today, I'd like to book the next onboarding session. The plan is to review the pages your team has been trying and look at which of the 40 licensed users should be invited first, so the key accounts and distributor people start asking questions of their own. Would early next week suit? Tuesday or Wednesday morning would be ideal from my side. Let me know what works and I'll send the invite. Best, Laura
Niamh Fahy 11 Feb 2026 17:21
to Laura Penhaligon
Hi Laura, Wednesday morning is better for me, Tuesday is a bit full with audit preparation. Could we say around 10:00? On the invites, I'd like to start with the complaints team and then add the distributor people once they've seen it. I'll send you a rough list tomorrow, though it may not be complete. Thanks, Niamh

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