Onboarding sessions: scheduling
Email thread Menlo Quay Medical · cs
Logistical thread: Laura Penhaligon and Niamh Fahy agree a Thursday afternoon onboarding session on connectors and pages. Niamh is available and will check whether IT can join; the distributor team is not yet confirmed.
What was said
What this says
As at Fri 9 Oct 2026Logistical thread: Laura Penhaligon and Niamh Fahy agree a Thursday afternoon onboarding session on connectors and pages. Niamh is available and will check whether IT can join; the distributor team is not yet confirmed.
Ask: Laura wanted a ninety-minute working session on connectors and first pages for the key accounts and complaints teams, ideally with IT present for source system access.
Customer view: Niamh agreed to Thursday afternoon but said Colm may manage only the first half hour. She has no confirmation yet of who from the distributor team will join.
Next: Laura will send a calendar invite with the agenda. The distributor team joins at a later session once named.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 26 Jan 2026 11:54Hi Niamh, Thanks for your time on the last call. I'd like to get the next onboarding working session in the diary so we can carry on with the connectors and the first set of pages for the key accounts and complaints teams. Could you let me know which days later this week suit you? I'd suggest about ninety minutes, and it would help if Colm or someone from IT could join for the first part, in case we need access sorted for any of the source systems. If Thursday afternoon works, that would be my first choice, but I can move around. Best, Laura
Niamh Fahy 27 Jan 2026 09:27Hi Laura, Thursday afternoon should be fine for me. I'm in a quality review in the morning but free after lunch. I'll check with Colm, though I think he has a couple of meetings that day, so he may only manage the first half hour. I've not yet had confirmation on who from the distributor team will join, so it might just be me and one colleague from complaints to begin with. Is that enough for what you want to cover? Thanks, Niamh- Laura Penhaligon 29 Jan 2026 14:50Hi Niamh, That's fine. You and one colleague from complaints is plenty for this session, and we can bring the distributor team in at the next one once you know who it will be. If Colm can join for the first half hour, we'll do the access questions first and then move on to the pages. I'll send a calendar invite shortly with the agenda in it. Speak soon, Laura