Scheduling your onboarding sessions
Email thread Menlo Quay Medical · cs
Logistical thread: Laura Penhaligon booked a first set-up session with admin Niamh Fahy for Thursday at 14:30. Niamh is unsure who owns access to the complaints system and may check with Colm.
What was said
What this says
As at Fri 9 Oct 2026Logistical thread: Laura Penhaligon booked a first set-up session with admin Niamh Fahy for Thursday at 14:30. Niamh is unsure who owns access to the complaints system and may check with Colm.
Ask: Laura wanted an hour to decide which systems to connect first and who must approve access.
Customer view: Niamh replied after the break, was cooperative and proposed Thursday at 14:30. She flagged that access ownership for the complaints system is unclear.
Next: Laura confirmed the slot and will send an invite. The access question may become a dependency for connector set-up under the Growth plan.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 31 Dec 2025 16:42Hi Niamh, I hope you have a quiet few days ahead. I am picking up the onboarding for Menlo Quay Medical and, as you are the admin on the account, I would like to book a working session with you to start on the set-up of your B-Viz workspace in Snowflake. The aim of the first session is to walk through which of your systems we connect first and who on your side needs to approve access. It should take about an hour and you do not need to prepare anything beyond knowing who looks after each system. Could you let me know which days suit you in the week after next? I know the early part of January will be slow for many people, so I am happy to work around you. Best, Laura Laura Penhaligon Implementation Consultant, BG-Demo
Niamh Fahy 5 Jan 2026 17:24Hi Laura, Sorry for the slow reply, we were closed over the break and I am only catching up today. Thanks for getting in touch. An hour works for me. I could do Wednesday or Thursday afternoon, after 14:00 ideally, as mornings are taken up with the quality review meetings. I should say I am not sure yet who owns access for the complaints system, so I may need to check that with Colm before we meet. Would Thursday at 14:30 be possible? Thanks, Niamh- Laura Penhaligon 5 Jan 2026 18:22Hi Niamh, No problem at all, and thank you for coming back so quickly. Thursday at 14:30 suits me, so I will send a calendar invite tonight. If you can find out who owns access for the complaints system before then, that would be a great help, but if it is still unclear we can use the session to work out what to ask Colm. Speak soon, Laura