Finding a time to talk about the renewal
Email thread Eccup Software · sales
Marcus Bell asked for a renewal call before the Growth subscription ends on 6 May 2025. CFO Vincent Ackerley wants the usage numbers by email first, to understand what the company would lose, and asked not to rush.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell asked for a renewal call before the Growth subscription ends on 6 May 2025. CFO Vincent Ackerley wants the usage numbers by email first, to understand what the company would lose, and asked not to rush.
Ask: Marcus offered 30 minutes to cover who uses B-Viz, what the team asks and renewal options.
Customer view: Vincent wants to see usage before any call, framed around what the company would lose if it changed anything. He suggested a slot probably early next month and said "Let's not rush it."
Next: send the usage numbers by email, then propose times.
The thread
Updated 9 Oct 26Messages
Marcus Bell 20 Feb 2025 10:21Hi Vincent, Your Growth subscription runs to 6 May 2025, so I wanted to get a renewal conversation in the diary while there is plenty of time. I've pulled the numbers on how the team is using B-Viz and I'm happy to jump on a call to go through them with you. I would share my screen and cover: - who is using it and how often - what the team has been asking - options for the renewal Shall we book 30 minutes in the next week or two? Let me know a couple of times that suit and I'll work around you. Thanks, Marcus
Vincent Ackerley 24 Feb 2025 12:03Marcus, Thanks for this. Sorry for the slow reply, it has been a busy few days. I would like to see the usage first, as I need to understand what we would lose if we changed anything. Could you send the numbers over by email before we speak? Then we can find a slot, probably early next month. Let's not rush it. Vincent Ackerley