Check-in call
Email thread Eccup Software · cs
Marcus Bell offered a usage check-in. Holly Garside, Head of Customer Success at Eccup Software, agreed to a Friday 10:00 call and wants to start with the renewals view and ask about the ticket side.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell offered a usage check-in. Holly Garside, Head of Customer Success at Eccup Software, agreed to a Friday 10:00 call and wants to start with the renewals view and ask about the ticket side.
Ask: Marcus said more of the team are logging in and questions are rising, and proposed a call on usage, problems and goals. Holly accepted Friday at 10:00.
Customer view: Holly says the team have been using the renewals view more. She has a couple of questions on how to get at the ticket side.
Next: Marcus sends the invite and prepares answers to Holly's ticket questions.
The thread
Updated 9 Oct 26Messages
Marcus Bell 19 Aug 2024 15:58Hi Holly, Hope you're well. I've pulled the numbers for Eccup and it's a good picture: more of your team are logging in than a couple of months ago and the questions are going up too. I'd like to talk it through with you. Happy to jump on a call. What I'd cover: - usage so far and who is asking the questions - anything that hasn't worked as you expected - what you want to get out of the next few months Shall we book half an hour on Thursday or Friday this week? Tell me what suits. Thanks, Marcus
Holly Garside 21 Aug 2024 13:50Hi Marcus, Thanks, good to hear. Thursday is full for me, but Friday works. Could we say 10:00? I'd like to start with the renewals view if that's okay. The team have been using it more, and I have a couple of things to ask about how we get at the ticket side. Thanks, Holly- Marcus Bell 22 Aug 2024 13:40Hi Holly, Friday at 10:00 is fine. I'll send an invite shortly and share my screen at the start, so we can begin with renewals as you suggest. If you can think of the ticket questions beforehand, send them over and I'll have the answers ready. Thanks, Marcus