Following up on your support request

Email thread

Ruth Okoro said a change on BG-Demo's side should fix the nightly refresh. Euan Drummond found most of it right but a couple of records still looked old, then did not reply. Ruth assumed they had caught up.

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What was said

What this says

As at Fri 9 Oct 2026

Ruth Okoro said a change on BG-Demo's side should fix the nightly refresh. Euan Drummond found most of it right but a couple of records still looked old, then did not reply. Ruth assumed they had caught up.

Ask: Ruth asked Euan to check on Monday morning whether client managers see the latest data.

Customer view: Euan said most of it looks right but a couple of records still looked older than expected. He promised to check again and did not come back.

Next: Ruth plans to close the request at the end of the week. Silence is not confirmation, so the freshness issue is unresolved in the evidence.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-07-17

Last message2026-07-23

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Messages

Ruth Okoro 17 Jul 2026 15:04
to Euan Drummond
Hi Euan, Just a note to say we've made a change on our side following the request you raised with us, and the nightly refresh should now be picking everything up as expected. Could you have a look on Monday morning and let me know whether your client managers are seeing the latest data? If anything still looks out of step, tell me which employer and which screen and I'll go straight to it. Kind regards, Ruth Okoro Support Engineer, BG-Demo
Euan Drummond 20 Jul 2026 15:51
to Ruth Okoro
Hi Ruth, Thanks for this. I checked this morning and most of it looks right now. One of the team said a couple of records still looked older than they expected, but I haven't been able to confirm that properly yet. I'll check again tomorrow once the overnight run has finished and come back to you. Euan
Ruth Okoro 23 Jul 2026 09:25
to Euan Drummond
Hi Euan, I haven't heard back since Monday, so I'm assuming the records you mentioned have caught up. I'll leave the request open until the end of the week in case you spot anything else, then close it. If it does come back, reply here and it will reach me directly. Thanks, Ruth

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help