Onboarding sessions: getting times in the diary

Hi Kamal, Thanks for your time on the call earlier. As promised, I'm writing to get the onboarding sessions into the diary so we don't lose momentum after kickoff. What I'd like to do is start with a working session on the connectors, beginning with the rostering system, then the control-room system, then finance. For each one I'll need you (or whoever looks after that system day to day) on the call, plus read-only credentials set up in advance so we can check the first load together. Could you let me know which mornings or afternoons suit you later this week? I'm flexible, but I'd rather not run two systems in the same session, as it's easier to see what's going on if we take them one at a time. One other thing: before we connect anything, it would help to have whatever you have on how client codes are held in each system. I'd like to understand whether the same client has the same code everywhere, or whether we'll need a mapping. No rush on that last point, but the earlier I see it the fewer surprises we'll have. Best, Laura

Hi Laura, Thanks. Rostering first makes sense to me. Tuesday afternoon or Thursday morning would both work this week. I'd prefer Thursday morning if you can, as it gives me a day to set up the read-only access properly. I won't change anything on a live system without a backout plan, so I'd rather not rush that part. On client codes: they are not the same everywhere. Which client code is that, is a question I get asked a lot. Rostering and finance mostly agree, but the control room has some older ones. I'll write down what I know and send it over. Most of it is in the runbook already, so I'll check that is current first. I'll check the connector requirements on our side too and tell you if anything needs IT to open up first. Kamal

Hi Kamal, Thursday morning is fine, I've put a placeholder in for the rostering session and I'll send the invite shortly. Two hours should be plenty for the first system. The runbook extract would be very useful, thank you. Don't worry about tidying it up, I'd rather see it as it stands. If the control room codes are a mess, better we know now. If IT need to open anything up, just tell me what they need and I can send a short note explaining what we connect to and how, which might save you some back and forth. Speak soon, Laura