Expansion confirmed and next steps

Hi all, Thank you for your time on the call. I am writing to confirm where we landed, so we all have the same version. The expansion on the Starter subscription is agreed, and I have marked it as won on our side today. The value of the expansion is £1,260 in total. It sits under the existing order form and does not change the terms of the main subscription. What happens next: - Our finance team will raise the invoice for the expansion and send it to Mark directly - Joanna, I will keep you in the loop on anything that touches your consultants' day-to-day use - Marcus Bell, your customer success manager, remains your contact for adoption and for the check-in ahead of the main renewal I have copied Owen Tallis, our VP Sales, as he likes to see anything that touches a partner account. Please do shout if I have misstated anything above. Thanks, Sophie Sophie Ling Account Executive, BG-Demo

Hi Sophie, Thanks, that matches my notes. A few points from our side so we do not lose them: - Mark, please expect the invoice from BG-Demo finance and let Sophie know if you need a PO number on it - Femi, nothing here changes the partner arrangement, but shout if you read it differently - We would like to look at how many of our people are actually logging in before we talk about the main renewal. I have a feeling usage is lower than it should be for 15 licensed users, and I would rather we looked at that honestly together than find out in August Who owns that usage review, us or you? My view is that Marcus and I should do it, with you kept in the loop. Let's write that down. Thanks, Joanna On 5 May 2026, at 09:26, Sophie Ling wrote: > The expansion on the Starter subscription is agreed, and I have marked it as won on our side today.