Invoice INV-155-0008 still outstanding

Email thread

Rachel Dunmore sent Debbie Rowntree a third reminder that invoice INV-155-0008 (gross £13k, due 25 Mar 2026) is unpaid. There is no customer response in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Rachel Dunmore sent Debbie Rowntree a third reminder that invoice INV-155-0008 (gross £13k, due 25 Mar 2026) is unpaid. There is no customer response in the thread.

Ask: Rachel asked for a payment date with remittance, a PO number if needed, or the name of any other approver. She also asked for the exact query if there is one on the invoice.

Customer view: there is no customer response in the thread, so the reason for non-payment is not shown. Craig's email of 11 May 2026 in another thread calls the invoice query a finance matter, but this thread does not show what the query is.

Next: a reply from Debbie is needed to establish whether this is a payment delay or a dispute.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages1

First message2026-05-11

Last message2026-05-11

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Messages

Rachel Dunmore 11 May 2026 12:49
to Debbie Rowntree
Hello Debbie, This is a third reminder about invoice INV-155-0008, which remains unpaid on our ledger. I have not had a payment date or a remittance since my last note, so I am writing again. For your records: - Invoice number: INV-155-0008 - Issued: 23 Feb 2026 - Due: 25 Mar 2026 - Net amount: £11,000 - VAT: £2,200 - Gross amount: £13,200 The invoice is now well past its due date. Please could you confirm one of the following by return: - the date the payment has been or will be released, with the remittance advice - the PO number, if one needs to be quoted - the name of anyone else on your side who needs to approve it If there is a query on the invoice itself, please tell me exactly what it is so I can look at it properly. I would rather resolve it than keep sending reminders. Kind regards, Rachel Dunmore Finance Manager

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