Brännö Försäkring / BG-Demo – Proposal
Callcompleted
Brännö Försäkring · 24 Nov 2025 13:00
Anders Holm, Chief Executive, and Linnea Berg reviewed the proposal ahead of a decision aimed at 3 Dec 2025. Anders pressed on price, value and the archive risk, and asked for written answers by Friday.
What was said
What this says
As at Fri 9 Oct 2026Anders Holm, Chief Executive, and Linnea Berg reviewed the proposal ahead of a decision aimed at 3 Dec 2025. Anders pressed on price, value and the archive risk, and asked for written answers by Friday.
What happened: Matteo Ricci walked through scope, connectors, service levels and price. Anders asked for the one-off and recurring parts on separate lines for his board, and asked about price flexibility.
Customer view: Anders asked what B-Viz gives that his analysts lack, and called Matteo's answer "a fair answer". Linnea framed the value as customer service that stops guessing.
Commercial: Matteo quoted fifty-six thousand pounds on the deal and would not move it without a defensible reason. Support hours, start date and export inclusion are all promised in writing.
Watch: Anders wants no project that waits on IT for six months, so the archive approvals are a dependency. The decision date is a plan and the evidence does not show the outcome.
Themes
As at Fri 9 Oct 2026Theme
Proposal, price and board case
Importance
upsell
Sentiment
mixed
Voice
decision-maker
Who was there
BG-Demo
CRMmade from
Them
CRMmade from
Follow-up
Next steps
As at Fri 9 Oct 2026- Matteo Ricci to send the price answer in writing to Anders Holm by Friday.
- Matteo to send the breakdown with the one-off on its own line, support hours, archive dependency, start date and export detail this week.
- Name an owner for the archive approvals in the written plan.
Risks
As at Fri 9 Oct 2026- Anders pushed for price flexibility and Matteo has not yet offered any.
- The archive connection depends on IT approvals that Anders does not want to wait on.
- Several written commitments are owed by Friday, and a miss could slow the 3 Dec 2025 decision.
Opportunities
As at Fri 9 Oct 2026- Linnea has a clear board message that customer service stops guessing.
- The audit trail export for the regulator is a strong differentiator if confirmed as included.
Transcript
Matteo RicciHello Linnea, hello Anders. Thank you for joining. I'd like to restate the timeline first: the decision is still aimed at Wednesday 3 December 2025, and I'll be honest about what could move it.
Anders HolmGood. I'll be quick, I've got the board after this. Linnea, have you read it?
Linnea BergYes, I've read the proposal. Matteo, the front page is clearer than the first draft, thank you.- Matteo RicciThank you. Let me take you through the parts that matter: scope, the connectors in order, the service levels, and the price.
- Anders HolmSkip to the price. Fifty-six thousand. Is that the whole cost, or is there more coming?
- Matteo RicciThe figure is fifty-six thousand pounds on the deal, and the breakdown is on page two. I would rather you read it than rely on my summary, so let me confirm the structure in writing after this call.
- Anders HolmRight. What's the one-off part and what recurs? I need that line for the board.
- Matteo RicciThe breakdown separates the one-off implementation from the ongoing subscription. I'll make sure that is on its own line, so there's no argument about it in the board pack.
- Linnea BergCan we talk about support? Our team needs to know who answers at night, not just in the day.
- Matteo RicciGood question. The service levels for your tier are in the appendix, and I'll confirm the support hours in writing rather than rely on memory.
- Anders HolmMatteo, what do I get that our analysts don't already have? Be direct.
- Matteo RicciYour analysts can already find things. What they can't do is answer a customer from one place, with the source and the freshness of each answer, and show the trail to a regulator. That's the difference.
- Anders HolmHm. That's a fair answer. Linnea, what would you tell the board?
- Linnea BergThat customer service stops guessing. Fewer call backs, and an answer we can stand behind if someone asks.
- Anders HolmThat's the line. Matteo, the risk is the archive connection. If that slips, what happens to the case?
- Matteo RicciThe core connections don't depend on the archive, so the case still stands without it. The archive adds scope later, and it's in the plan as a separate step.
- Anders HolmGood. I don't want a project that waits on IT for six months.
- Matteo RicciI would not promise a timeline for IT that IT has not agreed. I'll put the approvals as a dependency in the written plan, with the owner named.
- Linnea BergMatteo, the terms. If we sign on the third, when does the subscription start?
- Matteo RicciThe start date follows the order form once it's signed. I'll confirm the exact dates in writing, because I don't want to state one now and get it wrong.
- Anders HolmRight. Let's not drag it out. Is there any flexibility on price?
- Matteo RicciI'm not going to move the headline figure without a reason I can defend internally. Let me look at what the proposal allows and come back to you in writing.
- Anders HolmFine. Come back by Friday, not later.
- Matteo RicciUnderstood. I'll have it with you by then, in writing.
- Linnea BergOne more question. If the regulator asks for the trail, is the export in the proposal, or is it an extra?
- Matteo RicciThe export is part of the audit trail. I'll confirm in the written detail that it's included, and I'll flag anything that is not.
- Anders HolmGood. Linnea, I'll leave it with you. Matteo, the price and the export, in writing.
- Matteo RicciYes. Thank you, Anders.
- Anders HolmRight, I'm off. Good talking to you both.
- Matteo RicciLinnea, to recap: the breakdown with the one-off on its own line, the support hours, the archive dependency, the start date and the export. I'll send all of it this week.
- Linnea BergThat's everything. Thank you, Matteo. Speak soon.
- Matteo RicciThank you, Linnea. Speak soon, and best regards to Anders.
- Linnea BergBye, Matteo.
- Matteo RicciBye, Linnea.
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