Moggill Creek Distributors / BG-Demo – Proposal
Callcompleted
Moggill Creek Distributors · 2 Dec 2025 09:45
Proposal call on 2 Dec 2025. Troy Henderson would sign the £28k first-year Starter price only if the numbers hold up, and wants the time-saving value written down first.
What was said
What this says
As at Fri 9 Oct 2026Proposal call on 2 Dec 2025. Troy Henderson would sign the £28k first-year Starter price only if the numbers hold up, and wants the time-saving value written down first.
What happened: Lewis Kerr presented the Starter proposal: one team, fifteen users, four connectors. He said the first year costs twenty-eight thousand, setup included, and will be split out in the order form.
Customer view: Troy said he needs to know it is worth the money, having been burned by software before. Kylie Dwyer put the value as her team losing about a morning a day to delivery queries across three systems.
Commercial: Troy agreed to sign if the numbers hold up. Add-on prices were not quoted, and quarterly billing is to be confirmed in writing.
Watch: no executed order form is shown here, so this is a proposal, not a contract. Lewis suggested Amara, the customer success manager, show usage numbers after go-live.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Lewis Kerr to send a revised order form that week with the setup split out and add-on prices.
- Lewis Kerr to confirm annual and quarterly billing in writing.
- Amara to show usage numbers after go-live to evidence the time saving.
Risks
As at Fri 9 Oct 2026- Troy wants the time saving written down and has been burned by software before.
- The £28,000 first-year figure includes implementation, so it must be split clearly in the order form to avoid a later billing dispute.
- Add-on prices were not quoted.
Opportunities
As at Fri 9 Oct 2026- Troy said he would sign if the numbers hold up.
- Add-on users and connectors could follow if the team grows.
Transcript
Lewis KerrMorning Kylie, morning Troy. Can you both hear me? Troy, you've got your camera off, that's fine.
Troy HendersonYep, I can hear you. Sorry, I'm in the car park, the signal's been rubbish all morning.
Kylie DwyerMorning. Hope the weekend was good. Did you get the proposal Lewis sent?- Lewis KerrYes, it went out on Friday, so hopefully everyone's had a read. Right, what I'd like to do is confirm what you're looking to buy and by when, then go through the numbers.
- Troy HendersonRight. Look, I'll be honest, I need to know it's worth the money before I say yes. We've been burned before with software that promised the earth.
- Lewis KerrFair enough, that's exactly the right question. We'll come back to value. First, the proposal is for the Starter tier, one team, fifteen users and four connectors.
- Kylie DwyerThat's the team that handles store queries, so it's the right size for now. Troy, I did say that last week.
- Troy HendersonYeah, you did. Go on Lewis, what's the number?
- Lewis KerrThe subscription is twenty-eight thousand for the first year, and that includes the implementation fee, so the setup is part of that figure. I'll split it out in the order form.
- Troy HendersonHang on, is the twenty-eight all in? Or is there a separate bill coming later for the setup?
- Lewis KerrIt's all in, the twenty-eight covers the year and the setup together. There's nothing else on top for the standard onboarding.
- Troy HendersonOkay. And if we want more people later, what does that look like?
- Lewis KerrYou can add users and connectors as add-ons. I'd rather not quote you a number from memory on that, so I'll send the exact price with the order form.
- Kylie DwyerSorry, is the twenty-eight the same whether we go on the yearly or quarterly billing?
- Lewis KerrGood question. Annual in advance is the standard, quarterly is available on request. I'll put both in writing so you can compare.
- Troy HendersonRight. I'd like to see something on the value side before I sign anything. Where's the case that this saves us time?
- Kylie DwyerI can talk to that. My team loses probably a morning a day chasing store delivery queries across three systems. If that comes down, that's the value.
- Troy HendersonA morning a day. Fine, but I want that written down somewhere, not just a feeling.
- Lewis KerrAgreed. I'd suggest Amara, our customer success manager, takes you through the usage numbers after go-live so you can see it properly.
- Troy HendersonOkay. So what's the next step on your side?
- Lewis KerrI'll pick up the security questions with Hannah and get you a revised order form this week. Kylie, can you confirm the team you're taking this to?
- Kylie DwyerYes, I'll put it in front of the team. Troy, I think you're happy to sign off on the twenty-eight if the numbers hold up?
- Troy HendersonIf the numbers hold up, yes. Send it over and we'll see. Cheers Lewis.
- Lewis KerrBrilliant, thanks Troy. Speak soon Kylie.
- Kylie DwyerThanks Lewis. Bye.