Commondale Care / BG-Demo – Check In
Callcompleted
Commondale Care · 8 May 2026 15:30
Marcus Bell's check-in with Lynne Featherstone found steady usage, a recovered connector after a customer-side change, a request for home-level dashboards, and Lynne confirming the 1 Mar 2027 renewal.
What was said
What this says
As at Fri 9 Oct 2026Marcus Bell's check-in with Lynne Featherstone found steady usage, a recovered connector after a customer-side change, a request for home-level dashboards, and Lynne confirming the 1 Mar 2027 renewal.
What happened: Marcus said usage is steady, a bit under the quarter before. Lynne expects it to rise over the summer as new managers join.
Customer view: A sync ticket from last month arose because "We'd changed something on our side, I think, and nobody told the team." She wants a note of what changed so people can be warned next time.
Commercial: Homes want pages of their own numbers. Marcus said the dashboards builder is already in the plan and offered a session of about twenty minutes. He also said more people on it can be discussed. Lynne asked about the renewal on 1 Mar 2027, and Marcus deferred numbers to Tom.
Watch: Renewal pricing was not discussed. The evidence does not show the tier or the user count.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Marcus Bell to send Lynne Featherstone a note on what changed behind the sync issue.
- Marcus to send times for a dashboards session when the new starters are in.
- Tom Ashdown to take Lynne through any renewal changes nearer the 1 Mar 2027 date.
Risks
As at Fri 9 Oct 2026- Changes on the customer's side can break the connector without BG-Demo being told.
- Usage is a bit under the quarter before, so the expected summer rise needs watching.
- Renewal numbers were deferred, so any price change has not yet been discussed with her.
Opportunities
As at Fri 9 Oct 2026- Home-level dashboards could deepen use of the dashboards builder.
- Marcus raised the option of more people on it, which could lead to extra users.
Transcript
Marcus BellAfternoon Lynne. Can you see my screen okay? I've pulled the numbers for the last few months.
Lynne FeatherstoneAfternoon. I can see it. Sorry, I've got the homes coming in and out, so I might look away.- Marcus BellNo problem at all. Right, usage is pretty steady. It's around the same as the last check-in, a bit under the quarter before, but that's within what I'd expect.
- Lynne FeatherstoneMm. That sounds about right. We've had a few of the new managers come on board, so I'd expect the numbers to tick up over the summer.
- Marcus BellGood, that's what I'd hope. Can I ask about the ticket from last month? The one about the sync?
- Lynne FeatherstoneYes. It stopped picking up the new incident forms for a bit. We'd changed something on our side, I think, and nobody told the team.
- Marcus BellThat's exactly the kind of thing that happens. It looks like the data's flowing again now, from what I can see on the connector.
- Lynne FeatherstoneRight. Good. I'd like a note of what changed so we can warn people next time.
- Marcus BellYes, I'll put that together for you. It's a fair request and it helps us both.
- Lynne FeatherstoneThe other thing is the dashboards. Some of the homes want a page of their own numbers, not the whole group.
- Marcus BellThe dashboards builder is in your plan already, so you can build those yourselves. I can show you how in about twenty minutes, if you like.
- Lynne FeatherstoneThat would be brilliant. Can we do it when the new starters are in?
- Marcus BellSure, I'll send a couple of times. And if you find you need more people on it, we can talk about that too.
- Lynne FeatherstoneWe're signed up to the renewal on 1 Mar 2027, is that right? I just want to be sure before the budget talks.
- Marcus BellThat's right, the current term runs to the end of February next year. Tom will take you through any changes nearer the time, I'm not going to get into the numbers on this call.
- Lynne FeatherstoneGood, that's all I needed. I'd rather hear it from you than wonder.
- Marcus BellOkay, I'll send you the note on the sync and the dashboard times today. Thanks for your time, Lynne.
- Lynne FeatherstoneThanks Marcus. Speak soon.
- Marcus BellSpeak soon. Bye.