HR connector showing connection warning

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Ovenden Software · HR connector showing connection warning

Aaron Crowther reported a connection warning on the HR connector since last Tuesday. BG-Demo found connection refused on the last two attempts, and IT had changed the service account password.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Aaron Crowther reported a connection warning on the HR connector since last Tuesday. BG-Demo found connection refused on the last two attempts, and IT had changed the service account password.

Problem: Aaron Crowther said the HR system connector had shown a warning since last Tuesday and he was unsure whether it was a password issue.

Handling: Bethan Lister saw connection refused on the last two attempts and asked whether the service account password had been rotated. Aaron said IT changed it last week and would share the new one through the secure route; the ticket closed on 15 Mar 2025 with no reconnection recorded.

Watch: HR data may be stale while the connector is refused. The record does not show when the new password was shared or whether the connector recovered.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)105

CSAT5

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created · Aaron Crowther 25 Feb 2025 10:19
Our HR system connector has been showing a warning since last Tuesday. I'm not sure whether it's a password issue or something else. Can you let me know what it's saying? Aaron
Public reply · Bethan Lister 25 Feb 2025 12:04
Hi Aaron, I can see the warning: the connection was refused on the last two attempts. Just so I've got this right, has the service account password been rotated recently? Please try reconnecting and tell me what you see on the status page. Thanks, Bethan
Public reply · Aaron Crowther 25 Feb 2025 13:51
Hi Bethan, yes, IT changed the password last week. I'll ask them to share the new one through the usual secure route. Thanks.
Status change · Bethan Lister 11 Mar 2025 10:00
Status change · 15 Mar 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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