Timesheet connector not bringing in new records

Ticketclosed

Ovenden Software · Timesheet connector not bringing in new records

Aaron Crowther reported the timesheet connector had stopped adding new records since Friday, though it still showed connected. The customer had updated its timesheet product, and the API address was unchanged.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Aaron Crowther reported the timesheet connector had stopped adding new records since Friday, though it still showed connected. The customer had updated its timesheet product, and the API address was unchanged.

Problem: Aaron Crowther said the timesheet connector showed connected but the record count had not moved since Friday. The customer had updated its timesheet product that day, and its IT colleague said the API address had not changed.

Handling: Bethan Lister said she would check the logs and asked whether anything had changed on the timesheet side. The ticket was solved on 5 Nov 2024 and closed on 9 Nov 2024, but the record does not show the cause or the fix.

Watch: A connector that reads connected while records stop loading points to a broken source, usually after the customer changed a system. Timesheet data has been stale since Friday.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)365

CSAT5

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created · Aaron Crowther 28 Oct 2024 10:59
The timesheet connector seems to have stopped bringing in new records since the weekend. Our system admin didn't change anything on our side as far as I know. Could you take a look? Aaron
Public reply · Bethan Lister 28 Oct 2024 17:04
Hi Aaron, I'm sorry to hear that. Just so I've got this right, the connector still says connected but the record count hasn't moved since Friday? Can you tell me whether anything changed on the timesheet side? I'll check the logs in the meantime. Thanks, Bethan
Public reply · Aaron Crowther 30 Oct 2024 16:40
Hi Bethan, we did update our timesheet product on Friday. Our IT colleague says the API address didn't change. Hope that helps.
Status change · Bethan Lister 5 Nov 2024 15:27
Status change · 9 Nov 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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