Candidate pipeline numbers stale this morning

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Ovenden Software · Candidate pipeline numbers stale this morning

Aaron Crowther reported pipeline numbers stale on 19 Sep 2024 after a late refresh. The default view had cached a stale snapshot; BG-Demo cleared the cache and flagged it to the team.

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What happened

What this says

As at Fri 9 Oct 2026

Aaron Crowther reported pipeline numbers stale on 19 Sep 2024 after a late refresh. The default view had cached a stale snapshot; BG-Demo cleared the cache and flagged it to the team.

Problem: Aaron Crowther said placements from the day before were missing from the default view, and the refresh seemed to stop before 07:00. Filtering to the last ninety days showed them.

Handling: Bethan Lister's internal note says the default view cached a stale refresh snapshot after a late run, which Arjun Nair confirmed from the job log as a queue delay. The cache was cleared on the customer's tenant on 20 Sep 2024.

Watch: Every tier carries a 07:00 nightly refresh commitment, so a late run is a service issue. The record does not show whether Aaron was told the cause or whether the cache issue reached the product team.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelweb

First response (min)150

CSAT5

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created · Aaron Crowther 19 Sep 2024 12:25
Our candidate pipeline numbers look stale this morning. The last refresh seems to have stopped before 07:00 and some placements from yesterday are missing. We have a busy week so this needs fixing quickly. Thanks, Aaron
Public reply · Bethan Lister 19 Sep 2024 14:55
Hi Aaron, sorry for the trouble. I can see the refresh finished late for your account today. Can you check whether the missing placements show when you filter by date? If they do, that's a display issue on our side and I'll look into it. Thanks, Bethan
Public reply · Aaron Crowther 20 Sep 2024 10:25
Hi Bethan, yes, they show when I filter to the last ninety days but not on the default view. Did you find anything?
Status change · Bethan Lister 20 Sep 2024 13:21
Internal note · Bethan Lister 20 Sep 2024 16:43
Default view cached a stale refresh snapshot after the late run. Cache cleared on their tenant. Arjun checked the job log and the late run was a queue delay. Worth flagging the default view cache to the team.
Status change · 24 Sep 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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