Filter goes blank after first page

Ticketclosed

Kettlewell Lettings · Filter goes blank after first page

Lily Harker reported that the properties filter went blank after the first page of results. Bethan Lister could not reproduce it at first and brought in Samir Haddad; the ticket was solved on 13 Nov 2024.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Lily Harker reported that the properties filter went blank after the first page of results. Bethan Lister could not reproduce it at first and brought in Samir Haddad; the ticket was solved on 13 Nov 2024.

Problem: the filter on the properties page showed results on the first page only, and later results went blank.

Handling: Bethan could not reproduce the fault at first, so she logged an internal note and brought in Samir Haddad to check the filter logic and paging, asking Lily for exact steps. The customer reply on 31 Oct 2024 asked Lily to try a shorter list.

Watch: The record does not show whether the cause was found or whether Lily confirmed the filter now works beyond the first page.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)421

CSAT5

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Trail

created · Lily Harker 31 Oct 2024 11:17
Hi, the filter on the properties page stops working after the first page of results. Anything beyond that just goes blank. Lily
Internal note · Bethan Lister 31 Oct 2024 13:45
Customer reports filter results go blank after page one on properties. Can't reproduce yet. Looping in Samir Haddad to check the filter logic and the paging. Need exact steps from the customer before we go further.
Public reply · Bethan Lister 31 Oct 2024 18:18
Hi Lily, thanks for the clear description. Just so I've got this right: the filter works on the first page, then results after that go blank? Can you try it with a shorter list and tell me what you see? I've picked this up and I'm checking it with a colleague. Thanks, Bethan
Status change · Bethan Lister 13 Nov 2024 14:30
Status change · 17 Nov 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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