Pages slow to load in the mornings
Ticketclosed
Hepscott Recruitment · Pages slow to load in the mornings
Nichola Hogg reported that pages had been loading slowly, mostly first thing in the morning. Bethan Lister asked for load timings to reproduce it, and the ticket was closed on 16 Feb 2025.
What happened
What this says
As at Fri 9 Oct 2026Nichola Hogg reported that pages had been loading slowly, mostly first thing in the morning. Bethan Lister asked for load timings to reproduce it, and the ticket was closed on 16 Feb 2025.
Problem: Nichola Hogg said the pages had been slow for the last few days, particularly in the morning, and asked whether anything on the customer side was the cause.
Handling: Bethan Lister asked whether the slowness was only in the mornings and asked Nichola to time a few page loads. The ticket was solved on 12 Feb 2025, but the record does not show the cause or the fix.
Watch: The first response took 325 minutes. The service level for this tier is not in the record, so the response time is not judged against one.
Details
Updated 9 Oct 26Trail
created · Nichola Hogg 10 Feb 2025 11:31Hi, the pages have been slow to load for the last few days, particularly first thing in the morning. Could someone look at whether anything on our side is causing it? Many thanks, Nichola- Public reply · Bethan Lister 10 Feb 2025 16:56Hi Nichola, thanks for flagging this. Just so I've got this right, the pages are slow in the morning rather than all day? I'll try to reproduce it from our side and see what the timings look like. Could you load the same page a few times and tell me roughly how long each one takes? Thanks, Bethan
- Status change · 16 Feb 2025 23:59