Connector has stopped updating

Ticketclosed

Hepscott Recruitment · Connector has stopped updating

The connector stopped updating and staff were asking where their records were. BG-Demo reproduced a sign-in failure and asked for a re-authorisation. Solved 9 Oct 2024, closed 13 Oct 2024.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

The connector stopped updating and staff were asking where their records were. BG-Demo reproduced a sign-in failure and asked for a re-authorisation. Solved 9 Oct 2024, closed 13 Oct 2024.

Problem: Chantelle Errington reported the connector had sent no updates since the previous Monday, and staff were asking where their records were.

Handling: Bethan Lister reproduced the failure the same day: the connector stopped at the sign-in step. BG-Demo's own internal note says the customer needed to re-authorise the connection, and Bethan asked Chantelle to do this and confirm.

Watch: The record does not show her confirmation. The ticket was solved 9 Oct 2024 and closed 13 Oct 2024.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)44

Helpdeskmade from

Trail

created · Chantelle Errington 8 Oct 2024 08:29
Hi, our connector has stopped updating. Nothing has come through since Monday and people are asking where their records are. Can you check it please? Chantelle
Public reply · Bethan Lister 8 Oct 2024 09:13
Hi Chantelle, thanks for letting me know. Just so I've got this right, the connector has shown no updates since Monday? Did anything change on your side, like a password or a settings change? Thanks, Bethan
Internal note · Bethan Lister 8 Oct 2024 13:51
Reproduced the failure: connector stops at the sign-in step. Customer needs to re-authorise the connection. Asking Chantelle to do this and confirm once done.
Status change · Bethan Lister 9 Oct 2024 16:12
Status change · 13 Oct 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help