Candidate pages very slow to load

Ticketclosed

Hepscott Recruitment · Candidate pages very slow to load

Several team members saw slow candidate pages on a day they were screening for a client. Chantelle said on 4 Jul 2024 it was still slow. Solved 4 Jul 2024 and closed 8 Jul 2024, with no cause recorded.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Several team members saw slow candidate pages on a day they were screening for a client. Chantelle said on 4 Jul 2024 it was still slow. Solved 4 Jul 2024 and closed 8 Jul 2024, with no cause recorded.

Problem: Chantelle Errington reported candidate pages loading slowly across the team, on a morning she marked urgent because the team was screening candidates for a client.

Handling: Bethan Lister replied 24 minutes after the ticket opened and asked whether every page was slow. BG-Demo's own internal note reproduced slow loads on the candidate pages and was checking the query side with engineering.

Watch: On 4 Jul 2024 Chantelle said the pages were still slow. The record shows the ticket solved 4 Jul 2024 and closed 8 Jul 2024, with no timing or query result recorded.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryperformance

Channelemail

First response (min)24

CSAT5

Helpdeskmade from

Trail

created · Chantelle Errington 3 Jul 2024 11:02
Hi, pages are taking ages to load this morning. Several of the team have said the same. It's urgent because we're screening candidates for a client today. Chantelle
Public reply · Bethan Lister 3 Jul 2024 11:26
Hi Chantelle, I've picked this up. Is it every page or just the candidate pages? Can you try that and tell me what you see? Thanks, Bethan
Public reply · Chantelle Errington 4 Jul 2024 11:36
Thanks Bethan. It's better today but still slow on the candidate pages. Chantelle
Internal note · Bethan Lister 4 Jul 2024 12:02
Reproduced slow loads on candidate pages, timing them now. Checking the query side with engineering before I say more.
Status change · Bethan Lister 4 Jul 2024 16:27
Status change · 8 Jul 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

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Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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