Billing: invoice wording does not match our order form
Ticketclosed
Rodenkirchen Assekuranzmakler · Billing: invoice wording does not match our order form
Nadine Schröder asked which licence wording applies, the invoice or the order form. Bethan Lister passed it to billing in 338 minutes; the ticket was solved on 30 Sep 2026.
What happened
What this says
As at Fri 9 Oct 2026Nadine Schröder asked which licence wording applies, the invoice or the order form. Bethan Lister passed it to billing in 338 minutes; the ticket was solved on 30 Sep 2026.
Problem: Nadine Schröder reported that a licence line on this month's invoice was worded differently from the order form and asked which version applies.
Handling: Bethan said she could not confirm the amounts or wording, passed the invoice to the billing team, and told the customer to take no action. The ticket was solved on 30 Sep 2026 and closed on 4 Oct 2026, but the record does not show the billing answer.
Watch: The record shows neither which wording governs nor whether the invoice needs correcting, so billing and accounting must confirm it.
Details
Updated 9 Oct 26Trail
created · Nadine Schröder 16 Sep 2026 14:38Hello, The invoice we received this month shows a licence line worded differently from the one in our order form, and I'm not sure which version is correct. Could someone confirm which one applies, and whether we need to do anything at our end? Many thanks, Nadine- Public reply · Bethan Lister 16 Sep 2026 20:16Hello Nadine, Thanks for the question. I can't confirm the amounts or wording myself, so I've passed the invoice to our billing team with your note. They'll reply to you directly about which line applies. You don't need to do anything in the meantime. Thanks, Bethan
- Status change · 4 Oct 2026 23:59