Data freshness: dashboards showing out of date figures

Ticketclosed

Rodenkirchen Assekuranzmakler · Data freshness: dashboards showing out of date figures

Dashboards showed figures from before the weekend after the nightly refresh failed, matching a platform incident. Bethan Lister replied in 57 minutes; the ticket was solved on the day it was raised.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Dashboards showed figures from before the weekend after the nightly refresh failed, matching a platform incident. Bethan Lister replied in 57 minutes; the ticket was solved on the day it was raised.

Problem: Nadine Schröder reported that dashboards were still showing figures from before the weekend, and the account managers needed to know why client pages did not match the CRM before a client review that day.

Handling: Bethan Lister replied in 57 minutes, explained that the nightly refresh had not completed, and advised checking urgent figures against the CRM. An internal note linked the failure to the platform incident, with Ross Thackeray and Kieran Walsh on the refresh and no engineering fix time given. The ticket was marked solved on 21 Jul 2026 and closed on 25 Jul 2026, while the internal note recorded no fix time.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelemail

First response (min)57

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

Status change · Bethan Lister 21 Jul 2026 10:07
created · Nadine Schröder 21 Jul 2026 10:46
Hello, Our dashboards are still showing figures from before the weekend, and the account managers want to know why the client pages do not match the CRM. This is urgent for us as we have a client review later today. Could you let us know what has happened? Thanks, Nadine
Public reply · Bethan Lister 21 Jul 2026 11:43
Hello Nadine, Thanks for flagging this, and I'm sorry for the trouble. Just so I've got this right: the nightly refresh has not completed, so the dashboards are showing the last figures that did. We know about a wider problem with the refresh and our engineers are working on it. I can't give you a fix time yet, but I'll update you here as soon as I know more. Please check any urgent figures against your CRM before sharing them. Thanks, Bethan
Internal note · Bethan Lister 21 Jul 2026 12:16
Refresh failed overnight, matches the platform incident. Dashboards stale for this account, search not checked yet. Ross and Kieran are on the refresh side. No ETA from engineering. Keep customer updated here.
Status change · 25 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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