Connector: call recorder has stopped updating
Ticketclosed
Rodenkirchen Assekuranzmakler · Connector: call recorder has stopped updating
Calls had not reached B-Viz since the weekend, so account managers saw old notes. Ruth Okoro restarted the connection on 25 Jun 2026, and the ticket closed on 3 Jul 2026.
What happened
What this says
As at Fri 9 Oct 2026Calls had not reached B-Viz since the weekend, so account managers saw old notes. Ruth Okoro restarted the connection on 25 Jun 2026, and the ticket closed on 3 Jul 2026.
Problem: Calls stopped updating in B-Viz, so account managers saw old notes on client pages, though the call recorder was still logging calls.
Handling: Ruth Okoro found the connection had stopped pulling in new calls and said she would restart it. She asked whether the login or permissions had changed, and her first response took 63 minutes.
Watch: The ticket was solved on 29 Jun 2026 and closed on 3 Jul 2026, but the record shows no reply to the login or permissions question. It also does not show whether calls resumed.
Details
Updated 9 Oct 26Trail
created · Nadine Schröder 25 Jun 2026 14:47Hello, Our calls have not appeared in B-Viz since the weekend, so the account managers are seeing old notes on their client pages. I have checked the call recorder side and it is still logging calls as normal. Could you tell me whether the connection has dropped on your end? Thank you, Nadine- Public reply · Ruth Okoro 25 Jun 2026 15:50Hi Nadine, Thanks for the detail. I can see the connection has stopped pulling in new calls, so I'm going to restart it from our side and check that calls start coming through again. Have you changed anything on the call recorder account recently, such as the login or the permissions? That would help me understand the cause. Kind regards, Ruth
- Status change · 3 Jul 2026 23:59