Bug: programmes tab goes blank after changing a filter

Ticketclosed

Rodenkirchen Assekuranzmakler · Bug: programmes tab goes blank after changing a filter

The programmes tab on client pages goes blank after a year filter change, and the claims tab does the same. Ruth Okoro replied in 270 minutes and logged it with engineers; solved 5 Jun 2026.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

The programmes tab on client pages goes blank after a year filter change, and the claims tab does the same. Ruth Okoro replied in 270 minutes and logged it with engineers; solved 5 Jun 2026.

Problem: Nadine Schröder reported that the programmes tab on a client page goes blank after changing the year filter, and later that the claims tab does the same.

Handling: Ruth reproduced the fault on a test client and logged it with engineers, and advised a full page reload as a workaround. The ticket was solved on 5 Jun 2026 and closed on 9 Jun 2026; the record does not show a permanent fix.

Watch: The customer said the problem was not urgent, but reloading brings the tab back and the fault affects two tabs.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)270

Helpdeskmade from

Trail

created · Nadine Schröder 2 Jun 2026 08:46
Hello, Since this morning the programmes tab on a client page goes blank when I change the year filter. Reloading the page brings it back, but after one or two more changes it happens again. I'm using the latest version of our browser. Could you take a look? Thanks, Nadine
Public reply · Nadine Schröder 2 Jun 2026 10:09
Hello again, Just to add: the claims tab now does the same thing. It isn't urgent, but I wanted you to know it isn't only the one tab. Nadine
Public reply · Ruth Okoro 2 Jun 2026 13:16
Hi Nadine, Thanks, that's really useful. I can reproduce it on a test client when I change the year filter twice, so I've logged it with our engineers. I'll come back to you here when I have an update. In the meantime, a full reload should get the tab back. Kind regards, Ruth
Status change · Ruth Okoro 5 Jun 2026 15:54
Status change · 9 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help