Connector has stopped updating

Ticketclosed

Assunpink Software · Connector has stopped updating

Alyssa Greenberg reported that a connector had stopped picking up new records and that answers looked out of date. Olivia Grant confirmed the connector had not picked up new records for some time. The ticket closed on 28 Sep 2026.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Alyssa Greenberg reported that a connector had stopped picking up new records and that answers looked out of date. Olivia Grant confirmed the connector had not picked up new records for some time. The ticket closed on 28 Sep 2026.

Problem: On 16 Sep 2026 Alyssa Greenberg reported that one connector had stopped updating, with records unchanged for a while and answers looking out of date.

Handling: Olivia Grant confirmed the connector had not picked up new records for some time and said she would report back. The thread does not show the cause or the fix, though the ticket was solved on 24 Sep 2026.

Watch: Answers drawn from a stale connector may be wrong for that source, and the evidence does not show whether a system change upstream caused it.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)266

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Trail

created · Alyssa Greenberg 16 Sep 2026 16:52
Hi, one of our connectors seems to have stopped updating. The records haven't changed in a while, and the answers coming back look out of date. Could you look into it when you can? Thanks, Alyssa
Public reply · Olivia Grant 16 Sep 2026 21:18
Hi Alyssa, thanks for raising this. I've checked the connector and can see it hasn't picked up new records for some time. I'm looking into why and will come back to you with what I find. Olivia
Status change · Olivia Grant 24 Sep 2026 12:46
Status change · 28 Sep 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help