Adding our team to the workspace
Ticketclosed
Assunpink Software · Adding our team to the workspace
Marisol Ybarra reported that invitation emails were not reaching colleagues added to the workspace. Bethan Lister asked for a resend and address checks. The ticket closed on 19 Jul 2026.
What happened
What this says
As at Fri 9 Oct 2026Marisol Ybarra reported that invitation emails were not reaching colleagues added to the workspace. Bethan Lister asked for a resend and address checks. The ticket closed on 19 Jul 2026.
Problem: On 6 Jul 2026 Marisol Ybarra reported that invitations to new colleagues in the workspace did not seem to be arriving.
Handling: Bethan Lister replied the same day asking for one resend, a spelling check and a spam-folder check, and the address used if the email still did not arrive. The thread does not show whether the invitation arrived or what fixed it, though the ticket was solved on 15 Jul 2026.
Watch: Onboarding the rest of the team depends on invitations working, so the next colleague additions will show whether the problem is gone.
Details
Updated 9 Oct 26Trail
created · Marisol Ybarra 6 Jul 2026 13:32Hello, we're getting the workspace ready for the rest of the team. I've added a few colleagues, but the invitations don't seem to be arriving. Could you let me know what to check? Thanks, Marisol- Public reply · Bethan Lister 6 Jul 2026 17:07Hi Marisol, just so I've got this right, the colleagues you added aren't getting their invitation emails? I've picked this up. Can you try resending one invitation and tell me what you see? Check that the address is spelled correctly and that the message isn't in a spam folder. If it still doesn't arrive, let me know which address it was sent to. Thanks, Bethan
- Status change · 19 Jul 2026 23:59