Commissioner contacts listed twice

Ticketclosed

Commondale Care · Commissioner contacts listed twice

Lynne Featherstone reported commissioner and family contacts appearing twice across Teesside homes. Connor Webb asked which entry the team uses day to day. Closed 3 Nov 2025.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Lynne Featherstone reported commissioner and family contacts appearing twice across Teesside homes. Connor Webb asked which entry the team uses day to day. Closed 3 Nov 2025.

Problem: Several commissioner contacts showed twice across the Teesside homes, making the contact sheet messy and unclear which entry was correct.

Handling: Connor Webb replied within 198 minutes, and the tier is not in the pack, so no miss is judged. He asked which of the two entries the team uses day to day so he could decide which to keep.

Watch: The evidence does not show which entry was kept or whether the duplicates were removed.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelweb

First response (min)198

CSAT1

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Trail

created · Lynne Featherstone 16 Oct 2025 12:04
Several commissioner contacts are showing twice across our Teesside homes. It's making the contact sheet messy and we can't tell which entry is correct. Please can you advise what to do? Lynne Featherstone, Head of Care Operations
Public reply · Lynne Featherstone 16 Oct 2025 14:55
Following up on this. Here are two examples: one commissioner appears with two different entries for the same home, and one family contact is listed twice. I can send more if that helps. Lynne
Public reply · Connor Webb 16 Oct 2025 15:22
Hi Lynne, thanks for the examples. I'm looking at the two records now. Could you tell me which of the two entries your team uses day to day, so I know which one to keep? Thanks, Connor
Status change · Connor Webb 30 Oct 2025 14:04
Status change · 3 Nov 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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