Wrong contacts showing on home pages

Ticketclosed

Commondale Care · Wrong contacts showing on home pages

Two home pages showed contacts belonging to other homes after an overnight refresh. Bethan found a duplicate commissioner record matched on name and rebuilt the join.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Two home pages showed contacts belonging to other homes after an overnight refresh. Bethan found a duplicate commissioner record matched on name and rebuilt the join.

Problem: Two homes showed family and commissioner contacts that belonged to other homes, and managers were using the pages to send notices. Handling: Bethan asked the customer to hold notices and rebuilt the join for the two homes, with no other homes affected. First response took 44 minutes on an urgent ticket, and the ticket was solved 9 Aug 2024. Watch: Ewan has yet to decide whether the join rule changes platform-wide.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_quality

Channelemail

First response (min)44

Helpdeskmade from

Trail

created · Kayleigh Pounder 8 Aug 2024 14:53
Hi, this is urgent I'm afraid. Since the overnight refresh, two of our homes are showing family and commissioner contacts that belong to other homes. Our managers are using these pages to send notices today. Thanks, Kayleigh
Public reply · Bethan Lister 8 Aug 2024 15:37
Hi Kayleigh, thanks for flagging this so quickly. Just so I've got this right: the wrong contacts only appear on those two home pages, and only since the refresh? Could you send me the name of one wrong contact on each? Please hold any notices built from those pages in the meantime. I've picked this up. Thanks, Bethan
Public reply · Kayleigh Pounder 9 Aug 2024 12:05
Thanks Bethan. Yes, both homes, and only since last night. I've sent the two names. Notices are on hold. Kayleigh
Status change · Bethan Lister 9 Aug 2024 14:29
Internal note · Bethan Lister 9 Aug 2024 14:37
Duplicate commissioner record matched on name caused it. Rebuilt the join for the two homes and checked the rest, no others affected. Ewan to decide whether the join rule changes platform-wide. Customer confirmed the pages look right.
Status change · 13 Aug 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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