What happened
What this says
As at Fri 9 Oct 2026Kayleigh asked how to build a monthly fee invoice dashboard grouped by home. Bethan walked her through the group setting and the issue was closed once the chart worked.
Problem: Kayleigh could not find how to group fee invoices by home in the dashboard builder. Handling: Bethan explained the home field and month range. First response took 416 minutes on a normal priority how-to ticket, and the ticket was solved 14 May 2024. Watch: Kayleigh noted that sharing with regional managers was not yet tested.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryhow_to
Channelweb
First response (min)416
Helpdeskmade from
Trail
- created · Kayleigh Pounder 9 May 2024 17:00Hi, we'd like a simple dashboard showing fee invoices by home for each month, so the regional managers can see them without asking me. I've tried the builder but I can't find how to group by home. Kayleigh
- Public reply · Bethan Lister 9 May 2024 23:56Hi Kayleigh, thanks for the detail. In the builder, add the home field to the group setting, then choose the month as the time range. Once that's in, save it and tell me what you see on the screen. Thanks, Bethan
- Public reply · Kayleigh Pounder 13 May 2024 15:15Got it, that's working now. The chart is by home and month. Thanks. I'll let you know if the sharing with the regional managers doesn't work. Kayleigh
- Status change · 18 May 2024 23:59
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