Incidents connector has stopped updating

Ticketclosed

Commondale Care · Incidents connector has stopped updating

The incidents connector stopped bringing in new records after the incident system was updated. Kayleigh Pounder changed the login details, and new records started arriving; the ticket closed on 18 May 2024.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

The incidents connector stopped bringing in new records after the incident system was updated. Kayleigh Pounder changed the login details, and new records started arriving; the ticket closed on 18 May 2024.

Problem: Kayleigh Pounder reported that the incidents connector brought in no new records after the incident system was updated last week, though existing records remained.

Handling: Bethan Lister suggested the login or address had changed and asked her to check the login. Kayleigh found the login had changed, updated it, and records came through by 7 May 2024. The first response took 251 minutes.

Watch: Pattern spotting across the homes depends on this feed, so a later system change could stop it again.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)251

CSAT4

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Trail

created · Kayleigh Pounder 3 May 2024 13:42
Since our incident system was updated last week, the incidents connector hasn't brought in any new records. The records we already have are all there, but nothing new is appearing. We need the incidents to spot patterns across the homes. Kayleigh Pounder
Public reply · Bethan Lister 3 May 2024 17:53
Hi Kayleigh, thanks for flagging this, I've picked it up. A system update often changes the login or the address the connector reads from. Can you check whether the login for the incident system still works and tell me what you see? Thanks, Bethan
Public reply · Kayleigh Pounder 7 May 2024 14:10
Hi Bethan, the login had changed on their side. We've got the new details and I've put them in. Records have started coming through now. Thanks for your help. Kayleigh
Status change · Bethan Lister 14 May 2024 14:07
Status change · 18 May 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help