Care home manager locked out of their home

Ticketclosed

Commondale Care · Care home manager locked out of their home

A care home manager at Commondale Care could not sign in to her home's pages ahead of the week's fee runs. Bethan Lister replied on 24 Apr 2024, and the ticket closed on 5 May 2024.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

A care home manager at Commondale Care could not sign in to her home's pages ahead of the week's fee runs. Bethan Lister replied on 24 Apr 2024, and the ticket closed on 5 May 2024.

Problem: Kayleigh Pounder reported that a manager at one home was locked out of its pages, which was urgent for the week's fee runs.

Handling: Kayleigh followed up after an earlier call, and Bethan Lister asked which home it was and what message the manager saw. The first response took 132 minutes, and the ticket was solved on 1 May 2024.

Watch: The record does not show the cause of the lockout or what fixed it.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)132

CSAT4

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Trail

Public reply · Kayleigh Pounder 24 Apr 2024 12:11
Following on from my call this morning, her sign-in is still not working. Sending the detail through now. Kayleigh
created · Kayleigh Pounder 24 Apr 2024 17:20
Our manager at one of the homes can't log in to see the home's pages. She was working on it this morning, and this is urgent for the week's fee runs. Kayleigh
Public reply · Bethan Lister 24 Apr 2024 19:32
Hi Kayleigh, I'm sorry it's taken this long. Just so I've got this right, is this the same manager as before, and which home is it? Can you try signing in again and tell me what message you see? Thanks, Bethan
Status change · Bethan Lister 1 May 2024 12:16
Status change · 5 May 2024 23:59

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