Duplicate records on the support dashboard

Ticketpending

Larkspire Software · Duplicate records on the support dashboard

Two records appear twice on the support dashboard, and one copy shows the wrong customer name. Status is pending, with the first response at 199 minutes.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Two records appear twice on the support dashboard, and one copy shows the wrong customer name. Status is pending, with the first response at 199 minutes.

Problem: The same two records appear twice on the team and summary views. One duplicate carries the wrong customer name.

Handling: Bethan Lister is trying to reproduce the issue and has asked Kiran Bassi to check the dashboard in a private window.

Watch: The ticket is still pending on 9 Oct 2026, and the evidence does not show whether the reproduction has happened.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statuspending

Categorydata_quality

Channelemail

First response (min)199

Helpdeskmade from

Trail

created · Kiran Bassi 6 Oct 2026 14:30
Hello, a few records on the support dashboard are showing twice. For one of them, the customer name on the second copy is wrong. It seems to be the same two records every time. Could you check whether this is a duplication issue? Thanks, Kiran
Public reply · Kiran Bassi 6 Oct 2026 16:45
Adding a bit more detail: it's the same two records each time, and the duplicate appears on both the team view and the summary view. Let me know if you need anything else. Kiran
Public reply · Bethan Lister 6 Oct 2026 17:49
Hi Kiran, just so I've got this right: the same two records appear twice on the support dashboard, and one copy carries the wrong customer name. Thanks for the extra detail. I've picked this up and will try to reproduce it on our side before changing anything. Could you open the dashboard in a private window and tell me exactly what you see against those two records? Thanks, Bethan

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help