Helpdesk connector has stopped bringing in tickets

Ticketclosed

Larkspire Software · Helpdesk connector has stopped bringing in tickets

Kiran Bassi reported the helpdesk connector stopped bringing in tickets, with the record count flat for a couple of days. Bethan Lister asked about the login and opened the connector log; the evidence does not show the cause.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Kiran Bassi reported the helpdesk connector stopped bringing in tickets, with the record count flat for a couple of days. Bethan Lister asked about the login and opened the connector log; the evidence does not show the cause.

Problem: Kiran reported that the helpdesk connector had stopped bringing in new tickets, with the record count flat since a couple of days before the ticket, and nothing changed on Larkspire Software's side.

Handling: Bethan Lister asked Kiran to check whether the helpdesk login had expired or been changed, and said she was looking at the connector log. The first response came 238 minutes after creation on 2 Mar 2026.

Watch: The ticket was solved on 9 Mar 2026 and closed on 13 Mar 2026, but the evidence does not show the cause or when the feed resumed. A flat helpdesk feed is a broken source, which leaves the support view stale.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)238

CSAT5

Helpdeskmade from

Trail

created · Kiran Bassi 2 Mar 2026 17:34
Hello, the connector for our helpdesk stopped bringing in new tickets a couple of days ago. As far as I know nothing has changed on our side, but the record count has been flat since. Could you take a look? Thanks, Kiran
Public reply · Bethan Lister 2 Mar 2026 21:32
Hi Kiran, just so I've got this right, the helpdesk connector has been flat since a couple of days ago, and nothing changed on your side? Can you check whether the helpdesk login has expired or been changed, and tell me what you see? I've picked this up and I'm looking at the connector log now. Thanks, Bethan
Status change · Bethan Lister 9 Mar 2026 15:31
Status change · 13 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help