Warehouse connector has stopped updating

Ticketclosed

Clayhithe Logistics · Warehouse connector has stopped updating

The warehouse connector stopped loading orders. Connor Webb said the sign in failure fitted a warehouse login change at the customer, and the ticket was solved on 10 Feb 2026.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

The warehouse connector stopped loading orders. Connor Webb said the sign in failure fitted a warehouse login change at the customer, and the ticket was solved on 10 Feb 2026.

Problem: Orders from the warehouse source stopped loading, and the orders page showed the same counts as at the start of the week. Callum Rix, Transport Systems Administrator, believed the customer's IT team had changed the warehouse login.

Handling: Connor Webb, a Support Engineer, asked the customer to confirm the service login still had read access and then to reconnect from the settings page. The first response took 454 minutes.

Watch: The record does not show whether the reconnect worked, although the ticket was solved on 10 Feb 2026 and closed on 14 Feb 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)454

Helpdeskmade from

Trail

Internal note · Connor Webb 28 Jan 2026 12:44
Checking the connector status for their account. Record counts from the warehouse source look flat. Could be a sign-in change on their side, so I'll confirm before going further.
Public reply · Callum Rix 28 Jan 2026 14:46
Following up from our chat earlier, I think our IT team changed the warehouse login recently. I'm checking with them now. Callum
created · Callum Rix 28 Jan 2026 15:41
Hi, the warehouse connector has stopped updating. The orders page still shows the same counts as at the start of the week and nothing new is coming through. I've tried reconnecting from the settings page, but it hasn't made any difference. Could someone take a look? Thanks very much, Callum
Public reply · Connor Webb 28 Jan 2026 23:15
Hi Callum, thanks for the extra detail. The warehouse connection is failing to sign in, which fits with the login change. Could you check with your IT colleague that the service login still has read access, then reconnect from the settings page? Let me know what you see and I'll keep watching it. Thanks, Connor
Status change · Connor Webb 10 Feb 2026 10:28
Status change · 14 Feb 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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