Distributor feed has stopped updating

Ticketclosed

Menlo Quay Medical · Distributor feed has stopped updating

The distributor connector stopped loading new records, so the distributor view was not showing the latest orders. Support asked which system the feed came from and whether anything had changed there.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

The distributor connector stopped loading new records, so the distributor view was not showing the latest orders. Support asked which system the feed came from and whether anything had changed there.

Problem: Orla Mannion, Head of Customer Service and Complaints, reported that the distributor feed had not picked up new records for a few days. She said nothing obvious had changed on their side.

Handling: Bethan Lister, a Support Engineer, asked which system the feed came from and whether anything had changed on it, and said she would check the connector logs. The first response took 389 minutes.

Watch: The record does not show the cause or the fix. The ticket was solved on 13 Apr 2026 and closed on 17 Apr 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)389

Helpdeskmade from

Trail

Public reply · Orla Mannion 9 Apr 2026 13:45
Just a quick heads up before I log this properly: the distributor feed still isn't refreshing on our side. I'll get the full details into a ticket now. Orla
created · Orla Mannion 9 Apr 2026 14:35
Hello, I'm writing about the connector for our distributor accounts. It hasn't picked up any new records for a few days, so the distributor view isn't showing the latest orders. Nothing obvious changed on our side, but I wanted to log it so it's on the record. Could you take a look when you can? Thanks a million, Orla
Public reply · Bethan Lister 9 Apr 2026 21:04
Hello Orla, thanks for the email. Just so I've got this right: the distributor connector has stopped loading new records. Could you tell me which system the distributor feed comes from, and whether anything was changed on that system recently? I'll check the connector logs in the meantime. Thanks, Bethan
Status change · Bethan Lister 13 Apr 2026 13:51
Status change · 17 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

Help