Request: ticket counts by team

Ticketclosed

Eccup Software · Request: ticket counts by team

Oliver asked for ticket counts by team as well as by provider. Connor Webb logged it with the product team in March 2025 without a date.

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As at Fri 9 Oct 2026

Oliver asked for ticket counts by team as well as by provider. Connor Webb logged it with the product team in March 2025 without a date.

Request: Oliver Rushworth wanted a team breakdown because the provider grouping did not match how customer success teams were organised. Handling: Connor Webb logged the request with the product team and suggested the provider grouping and saved view as interim options. Watch: The ticket is closed, and the evidence does not show a delivery date.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryfeature_request

Channelweb

First response (min)812

CSAT5

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created · Oliver Rushworth 14 Mar 2025 11:33
We'd like to see ticket counts broken down by team as well as by provider. At the moment we can only group by provider, which doesn't match how our customer success teams are organised. A team filter on the ticket view would help us a lot. Is this something you can add? Thanks, Oliver
Public reply · Connor Webb 15 Mar 2025 01:05
Hi Oliver, thanks for the suggestion. I've logged a team breakdown for the ticket view with the product team. I can't promise when it will land, but I'll update you if it moves forward. In the meantime, the provider grouping and a saved view should get you most of the way. Thanks, Connor
Status change · Connor Webb 17 Mar 2025 13:41
Status change · 21 Mar 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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