Removing a leaver from the client managers group

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Duddingston Payroll · Removing a leaver from the client managers group

Lorna Cairns asked for a leaver to be removed from the client managers group without touching anyone else's access. Kate Ormerod confirmed the group and planned removal on the last working day.

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What happened

What this says

As at Fri 9 Oct 2026

Lorna Cairns asked for a leaver to be removed from the client managers group without touching anyone else's access. Kate Ormerod confirmed the group and planned removal on the last working day.

Problem: No fault. A leaver needed her access removed before her last day without affecting colleagues covering her employers.

Handling: Kate confirmed she sat only in the client managers group and suggested removal late afternoon on her last working day, with confirmation in the thread.

Watch: The ticket was solved on 15 Apr 2026 and closed on 19 Apr 2026, but the thread shows no confirmation that the removal was done.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

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First response (min)476

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created · Lorna Cairns 30 Mar 2026 10:29
Hi, we have someone leaving us at the end of the week and I'd like her access removed in good time, so she can't see any employer data after her last day. Let's get it right first time. Can you confirm which group she's in and that it will be taken off without touching anyone else's access? The client managers are covering her employers, so I don't want anyone losing access by mistake. Thanks, Lorna
Public reply · Kate Ormerod 30 Mar 2026 18:25
Hi Lorna, thanks, that's clear. She is in the client managers group only, so removing her from it will not affect anyone else's access. I'd suggest we do it on her last working day, late afternoon, so nothing is left open. I'll confirm here once it's done. Kate
Status change · Kate Ormerod 15 Apr 2026 15:04
Status change · 19 Apr 2026 23:59

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