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Olivia Grant

How do I export the employer fee summary?

Ticketclosed

Duddingston Payroll logo Duddingston Payroll · How do I export the employer fee summary?

Euan Drummond asked on 12 Sep 2025 how to export one employer's fee summary to share with a client manager. Olivia Grant pointed to the reports menu, and Euan asked whether deadline dates could be included.

Priority normal

What happened

What this says

As at Fri 9 Oct 2026

Euan Drummond asked on 12 Sep 2025 how to export one employer's fee summary to share with a client manager. Olivia Grant pointed to the reports menu, and Euan asked whether deadline dates could be included.

Problem: Euan Drummond, Payroll Systems Manager, could see the fee lines on an employer page but could not find the export, and needed to share the summary with a client manager who was away that week.

Handling: Olivia Grant gave the route through the reports menu on 13 Sep 2025, and Euan confirmed on 16 Sep 2025 that he had found it.

Watch: Euan asked whether the export could include deadline dates and said he would send them separately otherwise. The record does not show an answer, and the ticket closed on 29 Sep 2025.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

Details

Updated 9 Oct 26
Prioritynormal
Statusclosed
Categoryhow_to
Channelweb
First response (min)435
CSAT5
Helpdeskmade from

Trail

  1. Euan Drummond
    created · Euan Drummond 12 Sep 2025 17:54
    Hello, I'm looking for how to export the fee summary for one employer so I can share it with a client manager who is off this week. I can see the fee lines on the employer page but I can't find an export button. Is there a menu I'm missing? Thanks, Euan
  2. Olivia Grant
    Public reply · Olivia Grant 13 Sep 2025 01:09
    Hi Euan, thanks for the question. The export is under the reports menu on the employer page. Choose fee summary and the file will download. Let me know if you don't see that option. Olivia
  3. Euan Drummond
    Public reply · Euan Drummond 16 Sep 2025 16:21
    Found it, thanks Olivia. Could the export also include the deadline dates? If it can't, that's fine, I'll just send those separately. Euan
  4. Olivia Grant
    Status change · Olivia Grant 25 Sep 2025 16:49
  5. Status change · 29 Sep 2025 23:59
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