Dashboard shows closed jobs as still open

Ticketclosed

Feldmoching Software · Dashboard shows closed jobs as still open

Lukas Brandl reported a dashboard showing a closed job as still open, though the job list was correct. Kate Ormerod reproduced it, and the platform team was to confirm the cause before a fix was promised.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Lukas Brandl reported a dashboard showing a closed job as still open, though the job list was correct. Kate Ormerod reproduced it, and the platform team was to confirm the cause before a fix was promised.

Problem: Lukas Brandl reported that a dashboard showed a job as open after the installer had closed it. The job list was correct and a page refresh did not clear it.

Handling: Kate Ormerod reproduced the mismatch in the test workspace, where the dashboard reads the old status field, not the job status. She passed it to Ewan Pryce on the platform team to confirm the root cause before telling the customer anything definite.

Watch: The record does not show a fix or workaround. The ticket was solved on 23 Apr 2026 and closed on 27 Apr 2026, and the internal note is timed before the ticket's creation time.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)410

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Trail

Internal note · Kate Ormerod 7 Apr 2026 10:02
Reproduced the mismatch in the test workspace. The dashboard reads the old status field, not the job status. Passing to Ewan Pryce on platform to confirm the root cause before we tell the customer anything definite.
created · Lukas Brandl 7 Apr 2026 15:07
Hello, one of our dashboards is showing a job as still open, even though the installer closed it last week. The job list itself looks correct, so it seems to be only the dashboard. We refreshed the page and the problem is still there. Could someone look at this? Thanks, Lukas
Public reply · Kate Ormerod 7 Apr 2026 21:57
Hi Lukas, thanks for the details, they were really helpful. I have reproduced the mismatch on our side. Our platform team is looking at how the status is read, and I will update you as soon as we have a fix or a workaround. Kind regards, Kate
Status change · Kate Ormerod 23 Apr 2026 10:40
Status change · 27 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

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Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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