Can't see my landlords' properties after logging in

Ticketclosed

Ludworth Lettings · Can't see my landlords' properties after logging in

Nathan Hulme could see his dashboard and tasks but not the properties of landlords he manages, while colleagues could. By 16 Jul 2026 he said most landlords now opened, though he was still checking one.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Nathan Hulme could see his dashboard and tasks but not the properties of landlords he manages, while colleagues could. By 16 Jul 2026 he said most landlords now opened, though he was still checking one.

Problem: Nathan Hulme, Senior Property Manager, was told he had no access to the properties of landlords he manages, despite signing out and clearing the browser cache.

Handling: Olivia Grant asked for the landlord names and whether he was recently added to the team, and said she would compare his access against them.

Watch: The record does not show the cause of the access gap, and the ticket was solved on 23 Jul 2026 and closed on 27 Jul 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)263

CSAT5

Helpdeskmade from

Trail

created · Nathan Hulme 14 Jul 2026 12:47
Hello, I can log in but the landlord pages are blank for me. I can see the dashboard and my own tasks, but when I open a landlord I manage, it says I don't have access to their properties. Colleagues in my team can see them, so I think my user setup is missing something. I've signed out, signed back in and cleared the browser cache. It's a bit urgent because I've got landlord calls this week. Thanks, Nathan Hulme, Senior Property Manager
Public reply · Olivia Grant 14 Jul 2026 17:10
Hi Nathan, thanks for getting in touch. I'd like to check your access before guessing at the cause. Could you tell me the landlord names you're trying to open, and whether you were added to the team this month? I'll compare your access against them while you wait. Olivia
Public reply · Nathan Hulme 16 Jul 2026 11:45
Hi Olivia, I think it's sorted now. I can open most of my landlords, and I'm checking the last one before I say it's fully working. Thanks for being quick about it. Nathan
Status change · Olivia Grant 23 Jul 2026 12:29
Status change · 27 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Viz is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Viz connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Viz Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	300
People at customers	1,880
BG-Demo staff records (in post and leavers)	65
Calls	2,593
Email threads	3,882
Support tickets	1,502
Documents	1,582
Deals	403
Invoices	365
Events	49
News items	147

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Viz is the tool that reads its data.

Who to contact

Email info@b-viz.com or talk to your B-Viz account team. Tell us the page address and what looked wrong; a screenshot helps.

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