Statements not showing against landlords

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Ludworth Lettings · Statements not showing against landlords

Kerry Bramall reported statements blank against landlords while repairs loaded correctly. Kate Ormerod said it looked like a separate mapping issue and asked that no timescale be given to landlords until the cause was confirmed.

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What happened

What this says

As at Fri 9 Oct 2026

Kerry Bramall reported statements blank against landlords while repairs loaded correctly. Kate Ormerod said it looked like a separate mapping issue and asked that no timescale be given to landlords until the cause was confirmed.

Problem: Kerry Bramall, Head of Property Management, said statements had stopped showing since last week, and that it could be most landlords.

Handling: Kate Ormerod, Support Engineer, said the repairs feed loaded correctly and that the statements issue looked like a mapping problem, and she would return once the cause was confirmed.

Watch: The record does not show the cause being confirmed, and the ticket was solved on 30 Jun 2026 and closed on 4 Jul 2026.

AI · claude-haiku-5-5 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)420

CSAT5

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Trail

created · Kerry Bramall 22 Jun 2026 12:06
Hiya, the statements have stopped showing against the landlords since last week. The repairs are coming through to the property view, but when I open a landlord, the statements are blank for the last few weeks. I'm not sure which properties are affected, to be honest, it could be most of them. Can you have a look? Let's not overcomplicate it, I just need the statements back so the landlords can see them. Thanks, Kerry
Public reply · Kerry Bramall 22 Jun 2026 13:51
Kate, one more thing. Repairs are definitely fine, it's only the statements. Has the landlord been told? I'll need to say something before they ring me, so a rough idea would help. Kerry
Public reply · Kate Ormerod 22 Jun 2026 19:06
Hi Kerry, thanks for the detail. The repairs feed is loading correctly on our side. I'm looking into why the statements aren't showing against the landlords, which looks like a separate mapping issue. I'll come back to you once I've confirmed the cause. I'd hold off giving landlords a timescale until then. Kate
Status change · Kate Ormerod 30 Jun 2026 13:17
Status change · 4 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Viz is the tool. Data as of Fri 9 Oct 2026. Help & Support

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